Part Time Member Experience Specialist Job Albuquerque area,New Mexico USA,Finance & Banking

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment.

We are currently seeking a Part Time Member Experience Specialist to join Kirtland Credit Union! This is a regular, part-time, 100% On-Site position based at our Paseo Branch.

Join the rest of our teammates and become eligible for a generous benefits package that we offer:

• Medical, Dental and Vision Insurance

• 401(k) Retirement savings program that includes employer match.

• Paid time off with accrual starting from day one.

• 11 Paid holidays off during the year!

• Tuition Reimbursement for College Degrees

• Employee Clothing Advance

• Fitness Reimbursement Program

• Employee Assistance Program

• Short- and Long-Term Disability

• Travel Assistance

This is what we would like you to do:

• Responsible for creating exceptional member experience. Includes developing, maintaining and enhancing member relationships.

• Responsible for problem resolution resulting in win-win for the member and the Credit Union.

• Responsible for performing a broad variety of member service functions, including teller transactions, cash handling, account maintenance and opening new accounts. Responsible for generating product/service referrals for consumer loans, credit cards, and KFS services.

Primary Job Duties:

• Assumes responsibility for the effective and professional performance of member service functions.

• Meet with members, create and enhance member relationships

• Proactively analyze member financial needs and present product or service options

• Basic knowledge of all deposit and consumer loan products and services.

• Complete account maintenance tasks such as: check orders, debit cards and other related duties.

• Answers questions and solves problems for members by listening, collecting data, offering a variety of options.

• Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations

• Has basic knowledge of IRA accounts.

• Consult with members regarding basic money management and financial matters, as appropriate.

• Assumes responsibility for establishing and maintaining effective and professional business relationships with members and co-workers.

• Resolve member’s request and questions promptly and with KCU core value expectations.

• Utilize and adhere to KCU lobby management and MXS staffing model.

• Ensure Credit Union’s quality and professional reputation is projected and maintained.

• Assumes responsibility for establishing and maintaining effective coordination and communication with all departments and management.

• Assists other branches or departments as needed. Assists all co-workers.

• Attends meetings as required

• Keeps Management informed of branch operational/sales activities and of any significant problems.

Education/Certification:

• High School Diploma or equivalent

• Bachelor’s degree preferred.

Experience Required:

• Minimum one year’s cash handling experience, sales and customer service required.

• Previous lending or sales experience preferred.

• Experience with IRA and other consumer deposit products preferred.

• Prior sales experience with individual performance and/or sales goals where goals were met or exceeded routinely preferred.

• Proven member service skills and the ability to resolve problems independently or to escalate as needed to promote member satisfaction.

• Experience with customer service, identifying needs and providing solutions in a professional manner.

Required knowledge, skills and abilities:

• Basic skills with identifying and assessing member…