Social Services Coordinator-Metropolitan Detention Center

Overview

Pay During Probation: $28.04
After Probation: $28.60

Job Posting Title Social Services Coordinator-Metropolitan Detention Center
Department Metropolitan Detention Center
Location 100 Deputy Dean Miera Dr SW

Close Date:
March 6, 2026

• Under general direction from supervisor; responsible for the intake, interview and assessment of inmates in accordance with pertinent Federal, State laws and departmental policies and procedures.
• Responsible for the review of inmate history and records to determine eligibility for social services benefits/programs including, but not limited to: housing, shelters, treatment, food stamps, Medicaid, discharge planning, medical service centers, community custody and other resources.
• Maintain confidentiality and knowledge of Federal and State laws and regulations in carrying out assignments.
• This is a correctional facilities work environment which requires direct interactions with inmates at various levels of classification.
• Conduct case management services for assigned inmates; assess inmates' needs including, but not limited to: drug and alcohol abuse, domestic violence, behavioral health and reentry resources.
• Act as key point of contact for assigned units/inmates to assist in enrollment for benefits/eligibility programs.
• Conduct initial interviews with inmates; review prior detention history; review documents from other facilities; prepare, maintain and update inmate files; coordinate discharge planning and processing of social services documentation.
• Ensure timely and accurate documentation and reporting of case management processes; maintain case notes and related documentation.
• Create and maintain partnerships to facilitate effective social services initiatives and outcomes.
• Serve as liaison with community benefit providers and MDC.
• Monitor program compliance with laws, rules and regulations related to case management services and related SOPs.
• If assigned to the Community Custody Program (CCP), act as primary liaison and facilitate classification to CCP by court order or review process; ensure timely and accurate follow-up on all communication, reporting and recording requirements related to CCP.
• Perform other job-related duties as required or assigned.

• Bachelor Degree in related field, plus three (3) years of work experience in criminal justice, social work, counseling, case management or related field; OR seven (7) years of related education/experience in lieu of degree.
• Knowledge of basic operations, services and activities of a correctional program, program development/implementation, and court system operations.
• Knowledge of community social services and benefits available to inmates reentering the community.
• Knowledge of counseling and case management techniques.
• Knowledge of methods and techniques for determining security level and inmates' rights principles and practices.
• Skill in using computers to generate reports and maintain records.
• Ability to interview and evaluate inmates for program eligibility and interpret court documents.
• Ability to communicate clearly in English, both orally and in writing.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to analyze hazardous situations rationally and remain calm under stress.
• Ability to interact professionally with administration, staff, inmates and the public.
• Ability to analyze problems, identify solutions, and implement recommendations in support of goals.
• Ability to establish and maintain effective relationships with staff, County officials and the public.

• Employee must successfully complete a post-offer medical examination and background investigation.
• This position is safety sensitive and subject to pre-employment and random drug testing.
• Employee must comply with Bernalillo County safety policy requirements.
• Employee must complete specified trainings within nine months of hire: NIC Evidence Based Practices Course #4, and Medicaid Presumptive Eligibility training through the State of New Mexico.

• Most duties are indoors in a temperature-controlled environment; outdoor duties occur and exposure to weather is possible.
• Work hazards include those of a correctional facility environment with potential exposure to noise and dangerous situations.
• Exposure to intermittent noise and vibration, fumes and odors, contagious diseases; potentially hostile scenarios.
• Indoor surfaces may be carpeted or tiled; stairs may be involved.
• Outdoor surfaces may be even or uneven and may be wet or dry; training and work may require stairs or ladders on inclines or hills.
• Flexible schedule may be required.

• Administrative tools include telephone, computer, fax, photocopier and pager.
• May handle first aid and oxygen equipment occasionally.
• Various forms, reports and office supplies are used in duties and responsibilities.

• Must be able to listen to inmates and provide counseling on daily living, social skills and…