Cosmetologist

AGE REQUIREMENT

18 years or older

Responsible for performing professional cuts, styles, chemical services, therapeutic hair and scalp treatments, facials, manicures, and pedicures while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests. Assists guest and provides proper information regarding salon products to better promote the sale of products.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Performs hair, skin, depilatory services, body treatments, and nail care services, to include: haircuts, styling, shampooing, chemical services, facials, body treatments, manicures, and pedicures.
• Provides exceptional guest service.
• Assists and responds to guests’ inquiries in connection with resort services, in-house events, direction, and local attractions in an efficient and courteous and professional manner to achieve maximum guest satisfaction.
• Resolves guest service issues, assist guests with all inquiries in connection with resort services, in-house events, directions, and local attractions.
• Cleans work areas after performing services and at the end of each shift.
• Responds to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• Occasionally performs other duties as assigned.

None

• High School Diploma or General Education Degree (GED) Equivalent, required.
• Must possess and maintain a valid New Mexico State Cosmetology License, required.
• One (1) year experience in a high volume hotel as a cosmetologist, preferred.

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must possess and maintain a valid New Mexico State Cosmetology License, required.
• Must possess/obtain and maintain a New Mexico Alcohol Servers License, required.

• Must be able to read, understand, follow, and enforce safety procedures.

• Must be able to take direction and feedback well.
• Must possess moderate computer skills and be able to operate Microsoft applications and software.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive…