Retail Advisor; Front Desk

Description

Advisors at Mark Pardo Salon Spa locations will promote growth and productivity. They will also ensure that each guest has the best possible experience.

• Welcoming all guests upon their arrival and identifying their needs.
• Providing a beverage and a ritual to guests waiting for their service provider.
• Conducting tours of the salon to acquaint guests with all available services.
• Educating guests about Aveda products.
• Engaging in store and community events.
• Achieving benchmarks and monthly sales targets.
• Supporting service providers by managing guest check-ins and check-outs, safeguarding guest information, aiding in the preparation for complex services, readying rooms for estheticians between appointments, adjusting schedules as needed, and ensuring communication of changes to service providers and guests, as well as performing station clean-up if required.
• Understanding the Aveda Service Wheel and applying it consistently with every guest.
• Participating in all meetings to stay informed about new products, services, and growth strategies.
• Maintaining salon cleanliness and ensuring the availability of clean towels for guests and service providers.
• Regularly communicating with team to keep everyone informed about salon activities.

• Passion regarding nurturing others in alignment with the Mark Pardo Salon Spa mission and the Aveda mission.
• Previous retail experience, specifically in the beauty industry is a plus.
• Excellent verbal and written communication skills is required.
• Must be able to work retail hours including weekends, holidays and special events.
• Demonstrated experience with computers.

Physical demands: While performing the duties of this job, the team member is required to walk or stand for up to eight (8) hours at a time; sit; use hands to handle objects; reach with hands and arms; balance, stoop, talk and hear. The team member must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include vision and the ability to adjust focus.
Work environment: While performing the duties of this job, the team member is exposed to a noise level that is usually minimal to moderate.