Patient Access Advocate -ED

Join to apply for the Patient Access Advocate I-ED role at Presbyterian Healthcare Services
.

Pay Range: $15.58/hr - $23.10/hr (Based on skills and experience).

Location:

1100 Central Avenue SE, Albuquerque, New Mexico , United States.

The Patient Access Advocate I provides primary registration of patient accounts for self‑pay, government and commercial accounts on the date of service for scheduled and unscheduled visits. Responsibilities include performing registration functions, updating demographics, verifying insurance, collecting point‑of‑service liabilities, and documenting registration information within the ADT system. The role ensures accurate account information for clean billing. The candidate must possess basic knowledge of Medicare (CMS) guidelines and other compliance regulatory guidelines applicable to Patient Access.

The position demands the highest level of customer service to patients and families at the time of service, including providing way finding to patients and visitors.

• Conduct primary registration of patient accounts for self‑pay, commercial and government services.
• Update patient demographics and verify insurance coverage.
• Collect point‑of‑service liabilities and document all registration data within the ADT system.
• Ensure account information is accurate to facilitate clean billing processes.
• Provide exemplary customer service and assist patients and families during registration interactions.

• High school diploma or GED.
• 6 months experience in a healthcare setting or 1 year customer service background.
• Pass 2‑week Patient Access Academy with a passing score of 85% or higher (within 6 months of start).
• CHAA, CHAM or other industry‑equivalent certification preferred.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD‑10, CPT, HCPCS) preferred.
• Requires basic understanding of registration and healthcare.
• Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
• Knowledge in Microsoft Office products.
• Pass EPIC proficiency test required with an 85% score at completion of the Epic Training class. UPDATED 7/30/2025.

All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance and other optional voluntary benefits.

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well‑being. Earn gift cards and more by taking an active role in our personal well‑being through wellness challenges, webinars, preventive screening and more.

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not‑for‑profit healthcare system of nine hospitals, a statewide health plan and a growing multi‑specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees—including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and commercial health plans.

Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke‑free campuses. We’re determined to support New Mexico's well‑being | Presbyterian Healthcare Services.