Clinical Services Manager

Description

Position Summary

Plans, organizes and directs all clinical aspects for the outpatient facilities.

All employees are expected, as part of their job requirements, to:

• Work collaboratively with others;
• Contribute to the success of their department;
• Communicate effectively;
• Be organized, neat and time efficient;
• Be accountable and responsible in carrying out their duties;
• Follow company policies;
• Conduct themselves professionally, with self-control; and,
• Contribute to a positive work environment.

Reports directly to the COO; reports as a key member to assigned Committees; reports to key Physician Medical Directors at RAA.

Exercises general supervision for all imaging centers; oversees modality Supervisors and technical staff.

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Requires manual and finger dexterity as well as eye-hand coordination. Lifts and carries items weighing up to 50 pounds; as needed, assists with patient lifting and/or positioning. Requires eyesight correctable to 20/20 vision to operate equipment and for associated image review.

Potential exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

• Manages clinical services, ensuring quality and timeliness in accordance with clinic and governmental standards; ensures compliance with accreditation, legal and other regulatory requirements is maintained by supervisory personnel and/or technical staff.
• Ensures clinic-related policies and procedures are maintained and followed; provides corrective action when needed.
• Maintains the operational standards required for facility designation as an American College of Radiology Diagnostic Imaging Center of Excellence.
• Provides immediate supervision to all technical supervisory personnel assigned; assures proper completion of medical records and associated documentation by Technologists for billing and record-keeping purposes.
• Provides immediate supervision to the Medical Assistant Team and IR Clinic workflow.
• Reviews and approves weekly time and attendance records for technical supervisory staff; reviews and completes annual performance evaluations of technical supervisory staff within required timelines.
• Consistently reviews modality performance, promoting the highest level of patient care and safety possible.
• Continually seeks improvement in operational efficiency without jeopardizing service or clinical quality.
• Oversight of clinical quality control and quality assurance standards; ensures adherence to schedule for reporting or testing as required.
• Assists technical supervisory staff with the maintenance of imaging equipment; facilitates inspections of all technical equipment and related materials as needed.
• Assists with RIS administration and related tasks.
• Participates with the acquisition process for new imaging equipment and/or clinical/technical supplies.
• Assists technical supervisory personnel with maintaining sufficient inventory of all clinical/technical supplies while adhering to established budget. Suggests budget improvements when warranted.
• Ensures the technical supervisory personnel coordinates and maintains the technical schedules per modality; responsible for always facilitating appropriate coverage.
• Coordinates the utilization of technical staff with technical supervisory personnel; assists with the reassignment of technical personnel as required.
• Provides ongoing clinical and financial data analyses to identify opportunities for improvement, cost containment and optimal utilization of resources.
• In conjunction with technical supervisory personnel, develops clinical/technical budget for expenses and staffing as well as capital expenses; responsible for ensuring that clinical operations fall within allocated funds based on budget.
• Achieves patient satisfaction targets; addresses patient and referring provider complaints, which escape beyond a supervisor’s intervention.
• Facilitates Daily Huddle meetings with…