Patient Access Supervisor

Founded in 2008, Intuitive Health pioneered a combined emergency room and urgent care model, setting a new standard for innovation and accessibility for ambulatory care. Partnering with leading health systems across the country, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This model enhances patient experience, reduces unnecessary emergency care costs, and expands health systems’ market presence.

Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than one million patients annually. For more information, visit

The Patient Access Supervisor will oversee the following locations:

• 3436 Isleta Blvd SW 87105
• 7400 Menard Blvd NE 87110

This higher‑level leadership role is responsible for operational oversight, people leadership, and performance management across assigned site(s). The supervisor leads a wide range of duties to support Front Desk Receptionist Team efficiencies, including driving team performance accountability, supervising daily operations, and collaborating on process improvement.

• Provide direct supervision and leadership oversight of Patient Access Leads and front office staff, including hiring recommendations, performance management, corrective action, and time & attendance administration in accordance with company policy and leadership approval requirements.
• Model patient experience expectations and ensure the team adheres to those expectations.
• Analyze Patient Access performance metrics (Callbacks, Bedside, NPS, RQA, etc.), identify trends, and implement staffing or process adjustments in partnership with leadership.
• Maintain an appropriate Front Desk Receptionist environment that is friendly and respectful.
• Maintain working knowledge of Front Desk duties to provide oversight, coaching, and coverage escalation as needed; routine execution of Front Desk tasks is not the primary function of this role.
• Oversee staffing models and schedules to ensure adequate coverage; delegate schedule creation to Leads as appropriate and approve final schedules.
• Ensure appropriate coverage plans are in place; provide coverage only as needed during escalated or exceptional situations.
• Ensure training quality and consistency for new and existing staff through oversight of Leads and training processes.
• Interview, select, and hire Front Office staff in accordance with company policy and approval requirements.
• Prepare appropriate access for new hires.
• Complete 90‑day evaluations for Front Office staff, incorporating input from Patient Access Leads as appropriate, and ensure timely, high‑quality feedback.
• Own implementation and ongoing evaluation of Patient Access policies and procedures; recommend updates and improvements to leadership.
• Ensure reconciliation processes are completed accurately and timely by Leads and staff, review reports and address discrepancies.
• Provide oversight and accountability for required documentation and reconciliation processes.
• Lead or delegate staff meetings focused on performance, engagement, and operational improvement.
• Ensure downtime readiness, processes, and training are maintained across assigned site(s).
• Ensure adherence to all laws and regulations regarding employment, affirmative action, safety and drugs.
• Ensure that patient records are accurate and complete.
• Enforce personnel policies and procedures and partner with HR and leadership on corrective action and compliance matters.
• Provide patients and their families with a customer‑focused, friendly, reassuring open environment that encourages patients to return.
• Assist in resolving patient concerns, addressing and attempting to resolve complaints in the moment using de‑escalation techniques.
• Manage conflict and appropriately seek help from a leader when needed.
• Coordinate workflow processes with hospital partner as needed.
• Follow all HIPAA policies and procedures.
• Follow and enforce all company policies.
• Develop and coach Patient Access Leads to support succession planning and leadership readiness.
• Support multi‑site operations or higher‑volume locations as assigned, with…