Patient Services Specialist - Patient Engagement

Job Description

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes "find a physician" navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system.

This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.

• 1 year technical support experience.

• AK:
  Anchorage – Min: $23.02, Max: $30.24
• AK:
  Kodiak, Seward, Valdez – Min: $24.00, Max: $31.52
• California:
  Humboldt – Min: $24.00, Max: $31.52
• California:
  All Northern California – Except Humboldt – Min: $26.92, Max: $35.37
• California:
  Southern California – Min: $28.05, Max: $31.52
• California:
  Bakersfield – Min: $28.05, Max: $31.52
• Montana:
  Except Great Falls – Min: $18.50, Max: $24.35
• Montana:
  Great Falls – Min: $17.56, Max: $23.07
• New Mexico – Min: $18.50, Max: $24.35
• Oregon:
  Non-Portland Service Area – Min: $21.46, Max: $28.19
• Oregon:
  Portland Service Area – Min: $23.02, Max: $30.24
• Texas – Min: $17.56, Max: $23.07
• Washington:
  Western – Min: $24.00, Max: $31.52
• Washington:
  Southwest – Olympia, Centralia – Min: $23.02, Max: $30.24
• Washington:
  Clark County – Min: $23.02, Max: $30.24
• Washington:
  Eastern – Min: $20.49, Max: $26.91
• Washington:
  Southeast – Min: $21.46, Max: $28.19

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time‑off, happen for various reasons. These reasons can include changes of legal employer, FTE, union, location, time‑off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time‑off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more s/benefits.

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.

Providence Shared Services is a service line within Providence…