Social Service Technician; Substance Abuse Technician

Job Posting Title

Social Service Technician (Substance Abuse Technician)

Behavioral Health

105 TEXAS ST SE

$18.60 - $26.50

June 23, 2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals;

career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

The Social Service Technician provides support to individuals requiring social, behavioral health, or substance abuse assistance. Maintains accurate documentation, supports program operations across various settings, and stays informed on best practices in community health, harm reduction, and rehabilitation services.

The Social Services Technician provides professional-level case management services to individuals in need of assistance. This position assesses client needs, coordinates support services, and advocates on behalf of clients to promote well‑being, stability, and access to care. The technician documents service delivery and progress, supports program operations in various settings, and maintains current knowledge in community health, harm reduction, and behavioral health services.

The Substance Abuse Technician provides professional-level support in the treatment and rehabilitation of individuals struggling with drug and alcohol addiction. This position delivers detoxification services, facilitates therapeutic activities, and monitors client progress in accordance with treatment plans. The technician works directly with clients and collaborates with a multidisciplinary team to support recovery, education, and reintegration into the community.

• Obtain relevant information about clients through interview, assessment, and case history to determine the client’s case management needs, existence, or level of addiction severity. Assist in the determination of proper therapeutic approaches and level of care and report client adherence to program goals and objectives.
• Work in conjunction with other department staff to administer scheduled program curriculum and other activities utilized for treatment and rehabilitation.
• Process new clients, e.g., issuance of clothing, orientation to the rules of facilities, and assist clients with daily activities, events, and informational literature.
• Provide customer service and advocacy on behalf of clients.
• Be responsible for the timely and accurate documentation and reporting of case management processes. Maintain case notes and associated documentation.
• Prepare case files for periodic review and quality assurance.
• Perform department program related duties in residential, community, and jail‑based settings.
• Transport clients to appointments and other service locations outside of assigned program.
• Receive guidance and training from Program Supervisors and Coordinators within the division.
• Maintain current knowledge base in social service and community health issues as it relates to case management, homelessness, criminal justice, harm reduction and substance use through conferences, educational training and networking with other agencies or groups.
• Handle sensitive and/or confidential records, plans, documents, or decisions that require maintaining confidentiality of sensitive information.

• Obtain relevant information about clients through interview, assessment and case history; assist and support clients through addiction detoxification and recovery; observe, intervene, and report client adherence to program goals and objectives.
• Work in conjunction with other department staff to administer scheduled program curriculum and other activities utilized for treatment and rehabilitation of…