Case Manager - Mexico

Description

At Holon Health, we don't do "business as usual." We're a trailblazing healthcare startup reimagining what it means to care - for our clients and our people. We provide whole-person care to justice-involved individuals living with Substance Use Disorder (SUD) and we do it with deep compassion, community wisdom, and an unshakable belief in second chances.

Our approach throws out the playbook. We integrate medical, behavioral, and social care. We prioritize prevention and recovery. We treat clients like people, not check boxes. And just as importantly, we know that our team can only care for others if they're cared for themselves. That's why we lead with flexibility, trust, and a culture built on well-being, inclusion, and respect. If you're energized by meaningful work and want to feel good about how you spend your days, read on.

Holon Health is seeking a compassionate and highly organized Case Manager to join our collaborative care team. The Case Manager will play a crucial role in proactively monitoring client progress, ensuring adherence to treatment plans, and providing ongoing support to facilitate positive treatment outcomes. This role also coordinates closely with Justice Liaisons from health plans and with facility managers at correctional sites to schedule both in person and telehealth appointments.

This position offers a unique opportunity to make a significant impact on the lives of individuals in recovery and contribute to a patient centered, integrated care model.

This is a hybrid role based in New Mexico
, supporting facilities in Springer, Los Lunas, and Grants
. Candidates based in Albuquerque are preferred. Hours will typically be 40 per week.

• Actively review client activity within the program, including drug test results, system logins and lesson completion rates, and appointment attendance and adherence
• Monitor client progress against their individualized treatment plan
• Identify any deviations from the plan and collaborate with the clinical team to develop appropriate interventions
• Identify potential barriers to client engagement and proactively address them with the client
• Verify client insurance coverage and eligibility for treatment services
• Coordinate with Justice Liaisons from health plans and facility managers to schedule and manage in person and telehealth appointments at correctional facilities
• Coordinate client appointments with providers, including scheduling and rescheduling as needed
• Provide support to the clinical team when follow up with clients is needed
• Assist clients with identifying and accessing necessary community resources and referrals, such as housing, transportation, and employment
• Coordinate referrals with external agencies and providers
• Assist clients with troubleshooting technical issues related to our proprietary technology platform
• Provide guidance on navigating the platform and accessing program resources
• Respond promptly to client inquiries and concerns
• Provide ongoing support and encouragement to clients throughout their treatment journey

• Strong organizational and relationship building skills, with the ability to coordinate effectively across health plan Justice Liaisons and facility managers
• Outstanding communication and interpersonal skills to engage with individuals from diverse backgrounds in a judgment free and culturally sensitive manner
• Exceptional organizational and time management skills
• Ability to conduct concise yet supportive phone conversations
• An understanding of the community served, the justice system, and community connectedness
• A strong understanding of the healthcare system, including medical insurance
• Ability and willingness to provide emotional support, encouragement, and motivation to clients
• Written and oral fluency in English and Spanish is preferred
• Strong computer skills; prior experience using an EHR/EMR strongly preferred
• Strong level of confidentiality due to the sensitivity of materials and information handled
• Ability to work independently, be self directed and flexible, and perform functions with minimal supervision
• Reliable transportation and willingness to travel on site to facilities in Springer, Los Lunas, and Grants

• High school graduate or equivalent required; associate degree preferred.
• 1-3 years of experience working in a behavioral health setting preferred.

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