Banquet Captain

MINIMUM AGE REQUIREMENT: 21 years or older

Position Summary:

Responsible for monitoring, overseeing, and administering the day-to-day Banquet operations while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives. Ensures employee and guest compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory, and Isleta Resort and Casino regulations, while maintaining and enforcing the Isleta Resort and Casino’s rules of play.

Isleta Resort and Casino Guest Service Agreement:
All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Resolves external guest issues and problems in a timely and professional manner, on behalf of management.
• Contacts guests to sell special amenities and/or extras to enhance their meeting experience.
• Works closely with all involved operating departments to assure smooth delivery of services.
• Reviews all billings with guests before submitting for processing.
• Posts daily charges through POS system.
• Operates POS system using supervisory authorizations to check out employees and perform shift resets.
• Serves as a liaison for on-site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes.
• Oversees and assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
• Ensures all events are set-up, on time per the guest’s specifications and assists customers with their events, as needed.
• Ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all promotions and special events.
• Occasionally performs duties of subordinates and other duties as need.
• Monitors staff performance, behavior, and attendance to ensure adherence to all Isleta Resort and Casino SOP.
• Maintains open communication among departments to provide a positive and professional attitude to employees and a well-informed staff.
• Trains and delegates to subordinates appropriate authority to fulfill assigned duties of the Banquet department.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Enforces department standards, objectives, and policy that are in accordance with the Isleta Resort and Casino’s organizational mission.
• Ensures that their venue is in excellent condition on an ongoing basis, quickly gets damaged or worn furniture, décor or equipment repaired or replaced.
• Verifies service equipment is in working order and prepped, as required.
• Strong knowledge of food, beverage, wines, spirits, service and point of sales.

Administers supervisory employment actions and responsibilities, on behalf of management, in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; administering rewarding and disciplining of employees; and addressing complaints and resolving problems.

• High School Diploma and/or General Educational Degree (GED) equivalent, Preferred.
• Tw…