Spa Receptionist

Age Requirement: 18 years or older Position Summary

Responsible for greeting guests, communicating spa and salon treatments and services, scheduling appointments, maintaining a safe and inviting spa environment while promoting and exhibiting World Class Guest Service to all Isleta Resort and Casino guests.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Responds to all guest needs and requests in an informative, professional manner while using appropriate customer service etiquette.
• Schedules guests for services while implementing proper procedures.
• Informs guests of salon and spa services.
• Closes sales and encourages guests to pre‑book services.
• Offers cross‑service recommendations.
• Executes standard telephone procedures using appropriate customer service etiquette.
• Confirms scheduled appointments with reminder phone calls to guests.
• Informs service professionals of arrived guests.
• Resolves guest challenges utilizing support from Salon Manager/Supervisor.
• Supports service staff.
• Responsible for balancing and checking register drawer.
• Assists in the smooth flow of the guest’s journey throughout the day.
• Handles cash, credit cards, gift cards, vouchers, department charges and room charges.
• Maintains awareness of all daily events in the spa, pool, and hotel.
• Serves as a guide to guests asking for directions and physically assists them to their destination within the spa, pool, and hotel.
• Aids all spa staff in setting up for treatments and clearing away after.
• Removes used linens and ensures lockers are stocked with clean linens.
• Cleans the locker rooms, fitness center, and pool area when necessary.
• Provides refreshments and attends to guests in the relaxation waiting areas, pool, front desk, and fitness center to ensure they are comfortable.
• Exhibits courtesy to guests and other members of staff at all times.
• Greets each guest with a smile and acknowledges guest even in passing.
• Offers assistance to all spa/hotel/pool guests when necessary.
• Upholds our commitment to guest confidentiality.
• Performs as a professional, with a friendly business attitude, while conducting all duties and responsibilities as required by the position.
• Assists Laundry Department with folding and stocking towels for Spa and pool area.
• Provides lateral service in other departments based upon business demands.
• Organizes appointment scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly, inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Insures all Spa doors are locked and secure at end of business day.
• Occasionally performs other duties as assigned.

None

• High School Diploma or General Education Degree (GED) equivalent, preferred.
• Six (6) months cash handling experience, required.
• Six (6) months general spa/salon experience, Preferred.

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre‑employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino‑wide educational and certification requirements.
• Must possess and maintain an American Red Cross CPR Certification and Health Card, required.
• Must possess/obtain and maintain a New Mexico Alcohol Servers License, required.