Sheraton Albuquerque Airport Hotel - Front Desk Supervisor

Sheraton Albuquerque Airport Hotel - Front Desk Supervisor Address 2910 Yale Blvd. SE, Albuquerque, NM, 87106

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check‑ins to friendly problem‑solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

• Guest Experience Pro: Greet guests with genuine warmth and keep check‑ins and check‑outs smooth and stress‑free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
  
  Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Sheraton Albuquerque Airport Hotel offers a convenient workplace located directly outside the ABQ terminal, with complimentary airport shuttle service. The recently renovated property features two on‑site dining options, spacious guest rooms with flat‑screen HDTVs, Marriott bedding, free high‑speed Wi‑Fi, and ergonomic work spaces. Team members support amenities such as a fitness center, a seasonal outdoor pool, and more than 11,000 square feet of meeting space with custom catering options.

The hotel frequently hosts group travel and events, creating a dynamic environment for staff who enjoy working with both business and leisure guests.