BELL CAPTAIN

Bell Captain

Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently.

Supervises Bell Person and Door Staff. Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Ensures all customer contact is courteous, informative and thorough. Handles all special requests for guests including limousines, flowers and arrangements for special events on and off the property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.

Empowered to ensure customer problems/complaints are resolved in a prompt, courteous and efficient manner. Maintains knowledge of Resort, Community and Special Events to provide guests with accurate, proper information. Always demonstrates a positive demeanor to customers, both internal and external. Administers superior customer service to all guests. Picks up and delivers items or run errands for guests. Supervises guest services staff when needed.

Must attend/complete all required departmental training sessions. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

Builds relationships with guests (or community, etc.) based upon respect while maintaining a professional, friendly, and approachable demeanor. Works collaboratively to deliver the highest degree of service to the guest.

This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.

Outstanding public relations and interpersonal skills. Excellent verbal and written communication skills. Excellent customer service skills. Must have proven organizational skills.

Required:

High School diploma or GED equivalent required. Two (2) years' experience including one (1) year supervisory experience. Must be at least 21 years of age. Must possess and maintain a valid, unrestricted New Mexico Driver's License.

Note:

Relevant work experience or education may be substituted to satisfy education and/or work experience.

Must be able to successfully pass a stringent background investigation. Will require a pre-employment and random drug screening.

Physical Requirements /

Working Conditions:

The following selected physical activities are required to perform the essential functions of this position.

Balancing
- Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing
- Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling
- Moving about on hands and knees or hands and feet.

Crouching
- Bending the body downward and forward by bending leg and spine.

Feeling
- Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity
- Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping
- Applying pressure to an object with the fingers and palm.

Hearing
- Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling
- Bending legs at knee to come to a rest on knee or knees.

Lifting
- Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is…