Spa Attendant

Position Summary

The Spa Attendant maintains the cleanliness of the locker rooms and spa lounge areas, offers spa tours, and serves guests beverages upon request.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

• Greets guests upon arrival, offers spa tours and directs guests to locker room.
• Responsible for setting up spa lounge, locker room, and other relaxation areas, including refreshments. Conducts spa walkthrough ensuring all areas are properly cleaned and maintained.
• Retrieves, folds and stores all linens for locker room, treatments rooms, and spa amenities.
• Checks weekly inventory list to ensure proper supply levels are maintained.
• Does laundry and cleans dishes.
• Responds to all guest interactions in an efficient, courteous and professional manner.
• Directs guests in proper use of the hot and cold plunge pools, steam room, and sauna to ensure the guests’ safety and physical wellbeing.
• Assists guests as needed, including serving alcoholic beverages and accommodating guest requests.
• Serves beverages and refreshments to spa guests.
• Assists guests with inquiries relating to spa services and other spa promotions.
• Must be able to initiate and engage in conversations in a professional and friendly manner with guests and team members.
• Must participate in team member huddles and be knowledgeable of daily occurrences as they pertain to spa operations.
• Continues in computer-based learning and implement these skills into the workplace.

Note:

Attendance and punctuality are essential responsibilities; report to work based upon the assigned schedule in accordance with the Pueblo of Sandia Attendance Policy.

Performs additional duties as requested.

This position has Key Performance Indicators (KPIs) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

• Must have friendly and outgoing personality.
• Must have excellent customer service skills.
• Must have excellent verbal communications skills.
• Ability to follow directions and requests from guests.
• Ability to multi-task.
• Knowledge of all spa treatments and salon services.
• Must be detail oriented.
• Ability to work harmoniously and professionally with team members and supervisors.

Education and Experience

Required:

• One (1) year customer service experience.
• Must be at least 19 years of age.

Preferred:

• High School Diploma, GED certification or equivalent.

Note:

Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

• Must be able to successfully pass a stringent background investigation.
• Will require a pre-employment and random drug screening.
• Must obtain and maintain a New Mexico Alcohol Server’s License within 30 days of hire date.

The following selected physical activities are required to perform the essential functions of this position.

Physical Requirement — Description

• Balancing

  Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

• Climbing

  Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.

• Crawling

  Moving about on hands and knees or hands and feet.

• Crouching

  Bending the body downward and forward by bending leg and spine.

• Feeling

  Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly…