Barback, Hospitality ​/ Hotel ​/ Catering

MINIMUM AGE REQUIREMENT: 21 years or older

Position Summary

Provide the bar area with supplies and bartender with support. Assuring that guests have a positive gaming experience. Responsible for maintaining a clean and attractive beverage service area. Must be able to handle all guest requests.

While promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities:
This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Responsible maintaining bar stock to established par levels.
• Prepares beverage garnish stock
• In the absence of a bartender, performs bartender duties for a limited time.
• Ensures a high level of cleanliness, sanitation, maintenance, and attractiveness of the bar areas
• Attends daily communication meetings and training classes as assigned
• Complies with proper requisition, transfer and inventory procedures
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• Occasionally performs other duties as assigned.
• Maintains storeroom to high levels of cleanliness and organization.
• Trains other employees in all aspects of beverage service
• Follows the Sanitation and Safety rules and regulations for food safety and service.

Accountability and Supervision

• None

Education and Experience

• High School Diploma and/or General Educational Degree (GED) equivalent, preferred.
• One (1) year bar backing experience, required.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• New Mexico State Alcoholic Beverage Service Certification, required.

Knowledge, Skills, and Abilities

• Must be able to take direction and feedback well.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
• Must be able to understand and execute oral and written instructions, and use discretion when working with sensitive and confidential records. Must acquire POIGRA Alcohol Server License, required.

Physical Demands:

• Work varied shifts and/or irregular hours (i.e. weekends, holidays, nights); stand for prolongs periods of time.
• Smoke filled environment
• Must be able to bend, stoop, reach, crouch, kneel, push, pull, and maneuver in small confided areas.
• Must be able to lift, move, and place 50 pounds with assistance.
• Must be able to push 150 pounds.
• Must be able to stand and walk for extended periods of time.

Working Conditions:

Smoke filled environment, exposure to various lights and sounds. Occasionally may deal with angry or hostile individuals. Must be on call at all times. May work holidays, weekends, and different shifts.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by…