Pool Attendant

• Base Pay $14.68 / Hour
• Employee Type Non-Exempt

• Name Adena Poncho
• Phone

1365

Responsible for maintaining the cleanliness and safety of the indoor and outdoor pool area, spa area and fitness center while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Interacts heavily with and greets guests in a professional and courtesy manner.
• Answers incoming telephone calls, when necessary.
• Resolves guest service issues and respond to guest’s needs and requests.
• Guides guests asking for directions and physically assists them to their destination within the hotel.
• Performs water/chemical testing for pool and spa areas.
• Cleans locker rooms, fitness center, and pool area.
• Attends to guests in the relaxation waiting areas, pool, front desk, and fitness center ensuring that they are comfortable as well as offering refreshments.
• Offers assistance to all spa and pool guests when necessary.
• Upholds our commitment to guest confidentiality.
• Assists the Laundry Department with folding and stocking towels for Spa and Pool area.
• Shows a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• Provides lateral service in other departments based upon business demands.
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• Occasionally performs other duties as assigned.

• None

• High School Diploma or General Educational Degree (GED) equivalent, preferred.

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must possess and maintain a Swimming Pool Operator Certification while employed with Isleta Resort & Casino, required. Must pass CPO test within 90 days of employment.
• Must possess and maintain an American Red Cross CPR Certification and Health Card, required.
• Must possess/obtain and maintain a New Mexico Alcohol Servers License, required.

• Must be able to take direction and feedback well.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards…