Banquet Captain

• Base Pay $15.72 / Hour
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others Yes

• Phone
• Email

0340

MINIMUM AGE REQUIREMENT: 21 years or older

Responsible for monitoring, overseeing, and administering the day-to-day Banquet operations while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives. Ensures employee and guest compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory, and Isleta Resort and Casino regulations, while maintaining and enforcing the Isleta Resort and Casino’s rules of play.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

• Resolves external guest issues and problems in a timely and professional manner, on behalf of management.
• Contacts guests to sell special amenities and/or extras to enhance their meeting experience.
• Works closely with all involved operating departments to assure smooth delivery of services.
• Reviews all billings with guests before submitting for processing.
• Posts daily charges through POS system.
• Operates POS system using supervisory authorizations to check out employees and perform shift resets.
• Serves as a liaison for on-site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes.
• Overse... (list continues as in the input)

Administers supervisory employment actions and responsibilities, on behalf of management, in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; administering rewarding and disciplining of employees; and addressing complaints and resolving problems.

• High School Diploma and/or General Educational Degree (GED) equivalent, Preferred.
• Two to three years prior banquet experience, required.
• Six (6) months supervisory experience, preferred.
• Working knowledge of OSHA, alcohol awareness programs, New Mexico Beverage Law

• Must be able to acquire and maintain Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must possess and maintain a valid New Mexico’s Alcohol Servers Certification, Food Handler’s Permit, and TABC Certification, required.
• Must have a New Mexico State Alcoholic Beverage Service Certification, required.
• Must acquire POIGRA Alcohol Server License, required.

• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of…