Valet Attendant

• Base Pay $14.68 / Hour
• Employee Type Non-Exempt

• Name Sheena Landavazo
• Phone
• Email

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Summary

AGE REQUIREMENT: 19 years or older

Position Summary:

Responsible for providing courteous valet parking, transportation and luggage services while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service and provides information regarding Isleta Resort & Casino transportation and parking services.
• Retrieves and/or carries guests’ items, luggage’s, and packages to and from vehicles and carts and transports items to designated areas by way of grasping, lifting, carrying and/or loading luggage and packages into/out of vehicles or onto a bell cart to transport items throughout hotel to designated areas.
• Navigates bell cart through public areas, guest room corridors, and elevators.
• Escorts guests to rooms using resort service standards and visually inspects the room and reports room deficiencies to housekeeping immediately.
• Completes room introduction and ice service and responds to inquiries and problems in an efficient, courteous, and professional manner to achieve maximum guest satisfaction.
• Assists guests with all inquiries in connection with resort services, in-house events, directions, local attractions, and safety deposit boxes.
• Performs all duties in accordance with Isleta Resort and Casino guest service standards.
• Maintains general knowledge of Isleta Resort & Casino programs, events, services, and provides general information regarding those services to resort guests.
• Provides safe and efficient transportation services for all Resort & Casino guests, according to designated and assigned schedules, while adhering to transportation schedules.
• Distributes valet parking tickets and secures keys with parking information; i.e., any pre-existing body damage and the presents of a remote device, ensuring all the Isleta Resort and Casino Guest Services and Valet policies are followed.
• Performs examination of vehicle(s) for pre-existing body damage and reflects such damage on ticket.
• Drives and/or retrieves guest’s vehicles to and from valet parking area in a safe manner.
• Provides input and/or recommendations for improvements/changes in program processes or services.
• Maintains security of guest’s keys and luggage.
• Identifies and reports any irregular, unsafe, or hazardous conditions.
• Cleans and performs general upkeep of transportation vehicles and valet receiving and parking areas.
• Participates in other department projects as requested.
• Ensures an open and welcoming atmosphere that promotes skill enhancement.
• Gives basic instruction on all promotions and special events.
• Occasionally performs other duties as needed.

Accountability and Supervision:

None

Education and Experience:

• High School Diploma and/or General Educational Degree (GED) equivalent, preferred.
• Six (6) months demonstrated ability operating a variety of motor vehicles including both automatic and manual transmissions, required.

Special Requirements, Licenses, and Certification

• Must be able to…