Room Attendant

POSITION SUMMARY:

The Guest Room Attendant is responsible for cleaning, servicing, and inspecting assigned guest rooms and related areas in accordance with Legacy Development & Management standards for quality, cleanliness, guest satisfaction, safety, and security. This position promotes a positive image of the property by providing courteous and professional service, responding appropriately to guest requests, and ensuring guest accommodations are clean, comfortable, properly supplied, and ready for occupancy.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

NOTE:

Legacy Development & Management may unilaterally change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:

Acknowledge and greet guests in guest corridors and public areas in a warm, friendly, and professional manner.

Review assigned rooms, arrivals, departures, stayovers, special requests, and other daily housekeeping information necessary to complete assigned work.

Review and maintain adequate supplies, linens, amenities, cleaning products, and equipment needed to complete daily assignments.

Follow daily cleaning priorities, room assignments, productivity expectations, and property cleaning standards.

Clean and service assigned guest rooms thoroughly and within established quality and productivity standards while following guest privacy and room-entry procedures, including properly announcing presence before entering.

Clean guest rooms and bathrooms, including dusting, vacuuming, making beds, changing linens, cleaning and sanitizing bathroom fixtures and surfaces, wiping counters and high-touch surfaces, removing trash, and completing all required room-cleaning tasks.

Replenish guest amenities, toiletries, towels, linens, stationery, and other room supplies according to property standards.

Inspect completed rooms for cleanliness, proper setup, maintenance concerns, missing items, and readiness for guest occupancy before reporting the room complete.

Promptly correct cleaning or setup deficiencies identified during supervisory or quality inspections.

Respond to guest and management requests in a timely, efficient, courteous, and professional manner.

Maintain housekeeping carts and equipment in a clean, safe, and organized condition and restock assigned carts with appropriate supplies for continued operations or the next shift.

Assist in laundry operations when assigned, which may include sorting, loading and unloading washers and dryers, folding linens, and organizing clean laundry.

Report and properly secure lost-and-found items in accordance with property procedures. Do not remove guest property from rooms except as authorized by established procedures.

Assist in other areas of the Housekeeping Department or property operations when assigned and properly trained.

Respond professionally to guest concerns regarding housekeeping service and promptly refer concerns requiring additional authority or service recovery to management.

Check assigned vacant-ready rooms or other room statuses when directed and promptly report discrepancies, signs of occupancy, damage, maintenance needs, or security concerns.

Assist guests and team members when called upon while maintaining professional service and appropriate guest privacy.

Follow applicable workplace safety practices and company procedures when using cleaning products, chemicals, equipment, carts, ladders, and other housekeeping tools.

Follow chemical labeling, dilution, storage, and Safety Data Sheet procedures and use required personal protective equipment (PPE).Follow company safety and security policies and promptly report hazards, accidents, injuries, suspicious activity, damaged equipment, maintenance issues, and security concerns.

Follow procedures for handling blood, bodily fluids, sharps, potentially infectious materials, or other biohazards. Do not handle hazardous materials unless trained, equipped, and authorized to do so.

Respect guest privacy and confidentiality and follow all procedures regarding occupied rooms, do-not-disturb signs, keys, access credentials, and personal belongings.

Work closely with Housekeeping, Front Office, Engineering, Laundry, and other departments to communicate room status and ensure assigned duties are completed.

Perform other duties as assigned.

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

The requirements listed below…