Human Resources Supervisor

MUST BE Onsite - Albuquerque, New Mexico

Position Summary

The Human Resources Supervisor is responsible for overseeing and performing a wide range of human resources functions while providing day-to-day supervision, guidance, and support to HR staff. This role ensures consistent, compliant, and people-centered HR practices and serves as a key partner to leadership in supporting organizational goals. The Human Resources Supervisor balances hands-on HR responsibilities with leadership, coaching, and process oversight to ensure efficient and effective HR operations.

Essential

Job Duties and Responsibilities

Supervisory & Leadership Responsibilities

* Provides day-to-day supervision, coaching, and support to Human Resources team members, including work prioritization, performance feedback, and development

* Reviews and oversees the accuracy, timeliness, and consistency of HR transactions and employee lifecycle processes

* Serves as an escalation point for complex employee relations matters and partners with leadership on appropriate resolution strategies

* Trains and mentors HR staff on HR systems, policies, compliance requirements, and customer service expectations

* Monitors departmental workloads and workflow efficiency; recommends and implements process improvements

* Acts as a role model for professionalism, confidentiality, ethical decision-making, and customer service

Human Resources Operations

* Assists with employee file creation, onboarding, and orientation in compliance with federal and state regulations

* Fosters communication and collaboration throughout the onboarding process with hiring managers and departments

* Provides accurate information to employees regarding benefits eligibility, coverage, and related inquiries

* Supports organizational development initiatives, training coordination, and employee engagement efforts

* Collaborates with finance and accounting teams to ensure accurate and timely payroll processing; addresses payroll-related inquiries and discrepancies

* Interprets and communicates HR policies, procedures, and employee handbook guidelines to employees and managers

* Advises Corporate on employee relations issues, performance concerns, and corrective action processes

* Processes employee leave requests, absence tracking, and separation activities

* Maintains, audits, and ensures the integrity and confidentiality of employee personnel files and records

* Prepares employment status reports, compliance documentation, and HR metrics as requested

* Provides HRIS support, including password resets and troubleshooting access issues

* Participates in audits, compliance reviews, and internal investigations as needed

* Performs additional HR and administrative duties as assigned

Qualifications and Skills

* Bachelor's degree in Human Resources, Business Administration, or a related field

* 5-7 years of progressive Human Resources experience strongly preferred

* Prior experience Supervising HR staff preferred

* Experience in Personal Care Services, Home Care:
Home Health/Hospice, or Therapy environments preferred

* Proven HR Supervisory/Generalist experience with expertise in unemployment claims, workers' compensation, benefits administration, and payroll

* Strong working knowledge of federal, state, and local employment laws and regulations

* Experience with UKG a plus

* Bilingual preferred

Competencies

* Exceptional communication and interpersonal skills

* Strong problem-solving, decision-making, and conflict-resolution abilities

* Ability to manage competing priorities, delegate effectively, and meet deadlines

* High level of professionalism, discretion, and confidentiality

* Detail-oriented with excellent organizational and time-management skills

* Ability to analyze, prepare, and present information to leadership

* Patient, attentive listener with a positive and approachable demeanor

* Demonstrated initiative with a continuous improvement mindset

* Genuine care for people and commitment to providing positive employee experiences

Technical Skills &

Physical Requirements

* Intermediate to advanced proficiency in Microsoft Office and Windows operating systems

* Ability to sit for prolonged periods and work at a computer

Work Requirements

* Regular, predictable on-site attendance is required

* Must adhere to all company work rules, policies, and procedures