Director, Labor Relations

Location Address: 9521 San Mateo NE Albuquerque, NM

Summary: Presbyterian Healthcare Services (PHS) seeks a strategic, influential, and solutions-oriented leader to serve as its next Director, Labor Relations. This newly elevated enterprise role will shape and lead a proactive labor relations strategy designed to strengthen workforce stability, enhance employee engagement, mitigate organizational risk, and support Presbyterian's mission-driven culture.
As healthcare organizations face increasing workforce pressures, labor activity, and employee expectations, Presbyterian recognizes the importance of moving beyond traditional reactive labor relations practices. The Director will lead the development of a modern labor relations function focused on early risk identification, leader capability building, workforce engagement, and proactive employee relations strategies that strengthen trust across the organization.

Work Arrangement

Location:

Albuquerque, New Mexico

Hybrid:
Regular onsite presence is required to support leadership collaboration, workforce engagement, and enterprise initiatives.

Periodic travel throughout the Presbyterian delivery system may be required.

Enterprise Labor Relations Strategy

• Develop, implement, and continuously improve a system-wide labor relations strategy aligned with organizational priorities and workforce goals.
• Establish a proactive labor relations operating model that emphasizes prevention, workforce engagement, and early risk identification.
• Serve as the enterprise leader and subject matter expert on labor relations matters.
• Advise senior leaders regarding labor strategy, workforce trends, and risk mitigation approaches.
• Ensure labor relations strategies support workforce engagement, retention, and organizational culture objectives.

Labor Risk Assessment & Mitigation

• Identify, assess, and monitor emerging labor‑relations risks and workforce hotspots across the enterprise.
• Develop enterprise risk mitigation and response strategies that address workforce concerns before escalation.
• Partner with operational leaders to develop practical solutions and action plans that improve employee relations and minimize organizational risk.
• Monitor workforce sentiment, operational trends, and employee relations indicators.
• Translate workforce intelligence into actionable recommendations for leadership.

Labor Relations Governance & Standardization

• Develop and implement labor relations playbooks, protocols, escalation pathways, and enterprise standards.
• Create governance structures that ensure consistency in labor relations practices across all PHS entities.
• Establish response frameworks for employee concerns, and workforce‑related challenges.
• Coordinate enterprise responses to labor‑related issues in collaboration with Legal, Compliance, and Human Resources leadership.

Workforce Analytics & Predictive Intelligence

• Partner with Workforce Analytics teams to develop predictive labor‑risk dashboards, reporting frameworks, and performance indicators.
• Utilize workforce data, employee relations trends, engagement results, turnover patterns, and operational metrics to identify emerging risks.
• Develop executive reporting and labor risk summaries for enterprise leadership.
• Create ongoing reporting routines that enable leaders to proactively address workforce issues.

Leader Education & Capability Building

• Build labor relations competency throughout the organization by providing education, consultation, coaching, and practical tools to leaders.
• Design and implement enterprise‑wide labor relations training programs focused on positive employee relations and workforce engagement.
• Develop toolkits and resources that help leaders assess risk, respond appropriately to employee concerns, and foster trust within their…