Business Operations Analyst; HCA​/DDSD

Job Title Business Operations Analyst (HCA/DDSD#12836)

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Job Requirements & Classification

Description:

This job posting may be used to fill multiple vacancies.

Interviews are anticipated to be conducted within two weeks of closing date.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees’ continuous growth and wellness.

The Business Operations Analyst will:

• Oversee Division constituent complaints;
• Process Human Resources (HR) and administrative transactions timely and effectively;
• Ensure that Division staff receive administrative support and assistance with transactions that process through the Office of Human Resources (OHR).

The Business Operations Analyst is responsible for:

• Human Resource and personnel management functions, including recruitment and hiring workflows through , position, and employee action processing;
• Providing ongoing Human Resource support for the division, tracking, and communicating HR action statuses to leadership;
• Serving as the primary liaison with Office of Human Resources (OHR) for staff transitions and hiring transactions;
• Providing essential administrative and operational support for the division by overseeing HR and administrative transactions, ensuring staff receive assistance with OHR processes, and managing office supplies and facility needs across all field locations;
• Supporting the development and execution of organizational and programmatic changes for Developmental Disabilities Supports Division (DDSD) and serving as a consultant to project teams and leadership;
• Managing reports, coordinating division-wide activities, and recommending actions or policy updates impacting staff and operations;
• Collaborating closely with managers across the Agency and Division to provide guidance, technical expertise, and strategic support, including direct support to Division leadership.

• Health Care Authority (HCA) employees;
• Applicants applying for positions;
• The general public.

The Ideal Candidate has:

• High organization skills and is detail oriented;
• A solution focused mindset with an emphasis on continuous improvement;
• Strong judgment and discretion when handling confidential information;
• Ability to be proactive, reliable and able to anticipate HR needs;
• Comfort in learning new systems and enhancing existing processes;
• Proficiency in HR systems and workflow platforms (), applicant tracking systems, and payroll tools (SHARE);
• Knowledge of recruitment, hiring, payroll and personnel action processes;
• Ability to demonstrate excellent written and verbal communication skills;
• Ability to manage the completion of deadlines with accuracy and professionalism;
• Experience in developing and/ or improving HR procedures, policies or automated workflows;
• Strong interpersonal skills and the ability to collaborate across divisions and with central HR partners.

High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Must possess and maintain a valid Driver's License.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive a Defensive Driving Course Certificate as a…