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IT Service Desk Lead and Incident Management Strategist

Job in Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listing for: Gamma Phi Omega International
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading IT services provider is seeking an experienced IT Incident Manager to optimize service management for an expansive team. The role demands a minimum of five years in Help Desk environments, extensive experience with ITIL-based processes, and strong client communication skills. The ideal candidate will manage incident life cycles, lead teams, and drive continuous improvement initiatives. This position is located in Albuquerque, NM, and requires US citizenship with a preferred Secret Clearance.
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