Client Support Technician

Overview

We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico.

Tek Synap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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• Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs.
• Create, update and close out help desk tickets – Familiarity with Remedy ticketing system is preferred.
• Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and, if needed, escalation.
• Maintain required documentation of Tier 1 processes and SOPs.
• Deployment, configuration and troubleshooting of Windows 10 SDC.
• Knowledge of common protocols and basic network troubleshooting.
• Familiarity with PKI elements – supporting Tier I items such as smart cards and user certificates.
• Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues.
• Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining all associated documentation.
• Troubleshoot and configure peripheral devices, system hardware and MFDs.
• Support enterprise applications on Apple iOS and other mobile devices.
• Maintain, support and troubleshoot both classified and unclassified VTC systems.
• Scheduling and facilitating of all unit VTC.

• Active Secret clearance required.
• DoD 8570 IAT I certification required.
• Active HDI Desktop Support Technician or ability to obtain within 60 days of hire.
• 1-3 years of experience.
• Prior experience in a government consulting services environment is preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Location:
  
  Kirtland AFB, New Mexico
• Type of environment:
  Business environment
• Noise level:
  Medium-Loud
• Work schedule:
  
  Day shift Monday – Friday; evenings and weekends may be required to meet program and contract needs.
• Amount of Travel:
  Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Citizenship: US

Clearance:
Active Secret or higher

Tek Synap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact  for assistance.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Tek Synap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.