IT Technician – remote position

Job Posting Title IT Technician – This is not a remote position

Department Information Technology

Location: 415 SILVER AVE SW

Pay Range $21.84 – $30.98

Close Date February 5, 2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals;

career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

IT Technician serves as a first-level responder within the Customer Solutions and Services (CSS) division. Provides front-line support for computer hardware, software, telecommunications, and audiovisual systems. Troubleshoots and resolves issues remotely or on-site, and escalates unresolved problems to higher-tier IT staff or appropriate divisions.

• Respond to requests for IT support via phone calls, instant messaging, email, or ticketing systems. Gather issue details, assess severity, and resolve or escalate as needed.
• Provide remote or on-site assistance with desktop computers, peripherals, telecommunications equipment, and audiovisual systems.
• Document and track service requests using system logs, ticketing systems, and maintenance tools.
• Guide users through troubleshooting steps and provide accurate information about IT products and services.
• Access and contribute to departmental knowledge base resources to support issue resolution.
• Explain basic system functions and user access rights to customers.
• Alert management of production issues and potential problems. Communicate with higher-level IT staff regarding documentation, testing, and scheduling. Notify users of system outages and schedule changes.
• Provide after-hours support as assigned.
• Handle sensitive and confidential information in accordance with applicable policies and procedures.
• The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

• High School Diploma or GED.
• One (1) year of work experience as a first or second responder related to Information Technology.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.

• Completed Information Technology certifications.

The offer of this Bernalillo County position requires compliance with the following:

• Employee must successfully complete the post-offer employment medical examination and background investigation.
• Employee must comply with the safety guidelines of the County.
• Employee must complete required FEMA training(s) as assigned to position.
• Employee must have a valid New Mexico driver’s license by employment date and maintain a valid NM driver’s license while employed in this position.

• Work is typically performed in an indoor office environment and may require travel to other locations.
• Work environments may include noise, dust and/or unpleasant odors, and may occasionally require work in confined spaces.
• Occasional evening, holiday and/or weekend work may be required.

• Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine.
• Materials and products handled in the course of performing essential duties vary but may include files, forms, reports, various other paperwork, a wide variety of basic office supplies and equipment.