Program Manager

Location Address

9521 San Mateo NE Albuquerque, NM

Minimum Offer $95,388.80
Maximum Offer $

The Senior Program Manager, Growth & Strategic Initiatives is responsible for leading and coordinating complex, cross-functional programs that support Presbyterian Healthcare Services' growth strategy. This role manages a diverse portfolio of initiatives, including technical implementations (e.g., CRM platforms), ambulatory clinic development, and service line expansions, while also providing direct support to the Chief Growth Officer (CGO) on priority strategic projects. This position requires strong program management discipline, comfort operating across clinical, technical, and operational environments, and the ability to translate strategy into executable plans and executive-ready materials.

This role ensures alignment across the enterprise, to include, as appropriate, technology, delivery system, health plan, finance, human resources, risk management, and other key stakeholders. This role drives structured execution, risk management, and stakeholder communication from initiation through sustainment. Success requires strong expertise in program management, system implementation, and the ability to translate strategic business needs into actionable technical plans.

This role will report directly to the Chief Growth Officer and will collaborate across the CGO leadership team and our executive cross functional stakeholders.

Full time
Job Exempt:
Yes
Job is based:
Reverend Hugh Cooper Administrative Center

Work Shift:

Days (United States of America)

• Lead end to end program delivery for enterprise initiatives including technical programs such as CRM implementations and other growth strategies such as the building of new ambulatory sites and service line expansions. to end program delivery for enterprise initiatives including CRM implementations, cloud migrations, data platform modernization, and workflow automation.
• Develop program roadmaps, charters, success criteria, KPIs, and reporting frameworks.
• Drive cross functional alignment among IT, business operations, HR, finance, sales, and other partner areas. functional alignment among IT, business operations, HR, finance, sales, and other partner areas.
• Ambulatory clinic planning, development, and opening
• Service line expansion initiatives across clinical and operational domains
• Develop and maintain program plans, timelines, milestones, dependencies, and risk mitigation strategies
• Coordinate cross-functional teams including IT, clinical operations, finance, facilities, marketing, compliance, and external partners
• Track progress, manage issues, and ensure delivery against scope, timeline, and budget
• Facilitate decision-making by preparing clear analyses, options, and recommendations

• Partner with engineering, architecture, and security teams to ensure technical viability and alignment with enterprise standards.
• Translate business requirements into clear technical deliverables, sprint plans, and integration specifications.
• Oversee vendor coordination, SOWs, and solution delivery expectations.
• Ensure alignment between technical solutions and operational workflows

• Own communication plans, steering committee updates, executive summaries, and status reporting. committee updates, executive summaries, and status reporting.
• Manage expectations and decision making across diverse stakeholder groups. making across diverse stakeholder groups.
• Support change management activities including training, documentation, and user adoption planning. management activities including training, documentation, and user adoption planning.
• Identify opportunities to improve market share, competitive positioning, and consumer experience.

• Identify risks early, develop mitigation plans, and elevate critical blockers as needed.
• Coordinate dependencies across technology teams, external vendors, and business units.
• Ensure compliance with security, data governance, and regulatory requirements.

• Transition projects to operational teams with clear support models, SLAs, and process handoffs.
• Monitor adoption, performance trends, and continuous improvement opportunities. improvement opportunities.
• Support long term optimization of implemented systems and clinical service lines expansions and clinics as appropriate. term optimization of systems like CRM, cloud platforms, and integrations.

• Act as a strategic thought partner to the Chief Growth Officer on priority initiatives
• Support development of executive-level materials, including PowerPoint presentations, briefing decks, and decision documents for ELT, Board, and external audiences
• Assist with synthesizing complex information into clear, concise narratives for senior…