Manager Security Support

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better.

And it means we prioritize a diverse F5 community where each individual can thrive.

F5 is at the heart of modern applications that are enabling digital transformation across the globe. We give the world's largest businesses, service providers, governments, and consumer brands the ability to securely deliver every app, anywhere—with confidence. We do this by working collaboratively in an innovative environment, helping each other succeed. We take extraordinary pride in being trusted advisers to our customers, offering the best solutions for their interests.

The F5 Security Operations Center is responsible for supporting F5’s customers across multiple product groups globally with industry‑leading customer service. You will work with teams representing F5’s Distributed Cloud Advanced Engineers, providing 24x7 support to F5’s customers. While working with these teams you will join a management team responsible for the day‑to‑day duties of the teams and fostering a positive, productive, and professional work environment.

This position will require a solid understanding of Networking and Security Concepts, IT and System Administration Operations, and Emerging Cloud Technologies. You will play an important role in cross‑team collaboration, working directly with other SOC team managers, Engineering, Product Development, Sales, and other organizations to ensure all teams are aligned toward common objectives. Prior experience running IT Network or IT Security Operations Centers is required.

Experience in network or IT security incident & crisis management, customer satisfaction, and working with metrics is important.

Management duties include (but not limited to):

• Career development and mentoring.
• Conducting performance evaluations.
• Scheduling.
• Assigning and managing tasks.
• Taking disciplinary action.
• Interviewing/hiring new staff.
• Ensuring operational procedures are followed.
• Engaging with customers via phone, email, or in person to ensure we are providing a good service and maintaining excellent Customer Satisfaction.
• Communicating IT, Networking, and Security concepts to customers at all levels of experience and responsibility.
• Ensuring the SOC team consistently adheres to F5 Core Values.
• Working closely with the Global SOC Management Team to identify and implement operational efficiencies, service improvements, and to mitigate operational risks to customers and F5.
• Ensuring procedures for all SOC teams are detailed and kept up to date.
• Developing and implementing processes for supervising key operational metrics.
• Efficiently communicating and collaborating with SOC & other F5 security teams, conforming to F5 culture, standards, and guidelines. Cultivating innovation, creativity, teamwork, and professional growth of the SOC Teams.
• Maintaining strong standards, and promoting efficiency, accountability and high morale.
• Evangelizing the contributions of the SOC internally.
• Participating in weekend on‑call rotation.
• Knowledge, Skills and Abilities:
  
  Knowledge and experience working in 24x7 network and/or security operations centers.
• Ability to inspire change through effective leadership, communication, planning, and execution.
• Able to excel in a dynamic, always‑on organization.
• Able to convert broad targets and objectives into a discreet list, set priorities for yourself and others, and meet objectives. Knowledge and ability to manage organizations to key performance indicators.
• Able to clearly communicate sophisticated technical issues to others with varying levels of technical expertise.
• Ability to work in a highly collaborative team environment.
• Analytical problem solver with solid attention to detail.
• Ability to engage with customers at appropriate…