ON-SITE * IT Desktop Support Technician Job Albuquerque area,New Mexico USA,IT/Tech

Position: ON-SITE ONLY* IT Desktop Support Technician

This is a full-time, on-site role. No remote candidates will be considered at this time.

Position Summary: The IT Desktop Support Technician provides hands-on technical support for both internal staff and external customer devices, with a strong focus on modern device management, Windows Autopilot provisioning, and out-of-box user experiences. This role supports end users across hardware, operating systems, and enterprise applications while participating in device staging, imaging, configuration, and deployment.

Essential Duties and Responsibilities

Provide Tier 1–2 desktop and endpoint support for internal employees

Troubleshoot hardware, operating systems, peripherals, and enterprise applications

Manage user onboarding/offboarding, device setup, and account access

Escalate complex issues appropriately and document resolutions

Prepare, stage, and configure customer devices using Windows Auto Pilot

Validate device readiness for Out-of-Box Experience (OOBE) delivery

Perform quality testing to ensure devices meet customer and contract requirements

Assist with endpoint lifecycle management (deployment, refresh, return, disposal)

Apply standard configurations, security baselines, and updates

Support endpoint management platforms (Intune, Autopilot, MDM tools)

Perform modifications, updates, and group policies on customer systems

Maintain applicable DoE and DoD security protocols

Support audit readiness, security, and compliance requirements

Identify opportunities to improve processes, automation, and user experience

Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values

Job Qualifications/Requirements

Excellent interpersonal skills to work with customers and management

Strong troubleshooting, documentation, and communication skills

Exceptional time management and organizational skills

Ability to manage multiple tasks in a fast-paced environment

Ability to follow established service protocols consistently

Experience working in a team-oriented, collaborative office environment

Excellent driving record for travel between Albuquerque, Santa Fe and surrounding areas

Education and Experience

Two or more years of computer technologies field support experience

Experience providing desktop or endpoint support in a Windows environment

Windows 11 experience

Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra )

Experience with remote access support software

Experience with a password manager, preferably Last Pass

Working experience with IT ticketing systems

Able to lift 30 lbs. regularly

Desired but not required, current CompTIA, A+, Networking+, Security+

We welcome all applicants who are legally authorized to work in the United States. At this time, we are unable to provide employment visa sponsorship. As part of our hiring process, we participate in E-Verify to confirm employment eligibility.

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