Client Support Technician

Overview

We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico.

Tek Synap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

• Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs.
• Create, update and close out help desk tickets; familiarity with Remedy ticketing system is preferred.
• Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and, if needed, escalation.
• Maintain required documentation of Tier 1 processes and SOPs.
• Deployment, configuration and troubleshooting of Windows 10 SDC.
• Knowledge of common protocols and basic network troubleshooting.
• Support SDC applications such as Web Browsers, Adobe, Activ Client, Microsoft Office products and other software.
• Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates.
• Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues.
• Perform unit Information Assurance Officer (IAO) duties, including account actions for personnel provisions, deprovisions, modifications, and maintaining associated documentation.
• Troubleshoot and configure peripheral devices, system hardware and MFDs.
• Support enterprise applications on Apple iOS and other mobile devices.
• Maintain, support and troubleshoot both classified and unclassified VTC systems.
• Scheduling and facilitating all unit VTC.

• Active Secret clearance required
• DoD 8570 IAT I certification required
• Active HDI Desktop Support Technician or ability to obtain within 60 days of hire
• 1-3 years of experience
• Prior experience in a government consulting services environment is preferred

We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico.

We offer our full-time employees a competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Location:

Kirtland AFB, New Mexico
• Type of environment:
Business environment
• Noise level:
Medium-Loud
•

Work schedule:

Day shift Monday – Friday; evenings and weekends may be required to meet program needs
• Travel:
Less than 10%

Tek Synap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. Employment decisions are based on merit, qualifications, and abilities.