Desktop Support Tech

Overview

Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM.

• Thrive:
  We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First:
  We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:
  We use advanced technology to support our team and enhance patient care.

• Ardent Health is a leading provider of healthcare in growing mid‑sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

• The Desktop Support Technician provides accurate, timely, and creative solutions to end‑user computer problems of a moderate nature to ensure end‑user productivity.
• Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills.
• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.

Job Requirements:

• Associate’s degree in Information Systems / Computer Science.
  • Additional years of technical training may substitute for the required education on a year‑for‑year basis.
• Experience with Desktop operating systems, Windows Server, and Active Directory.
• Experience in installing and replacing computer peripherals.
• Experience with teleconferencing applications (e.g., Cisco Webex, Microsoft Teams, and Zoom).
• Experience with Microsoft Teams rooms and A/V equipment.
• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS, and DHCP.
• Strong analytical and problem‑solving skills.
• Strong organizational and time‑management skills.
• Exhibits clear written and verbal communication skills.

Preferred

Job Requirements:

• MCP certification.
• A+ certification.
• SCCM deployment and Microsoft Office 365 experience a plus.
• Additional knowledge in scripting (e.g., Power Shell) and other remote tools is a plus.