IT Strategic Partner

IT Strategic Partner

Location: Albuquerque, NM

Ready to work hands-on and make a real impact every day?

If you enjoy troubleshooting, working face-to-face with end users, and being the go-to expert when things go wrong, this role is for you. We’re looking for someone who thrives on solving technical issues and providing high-quality support with a personal touch. If this sounds like what you’re looking for, it could be a great fit, for you and for us.

Role

Purpose:

The Senior IT Strategic Partner position is a key role in service delivery offering to our clients. This position works closely with the client to understand their business needs and how technology can help them best achieve their needs. The IT Strategic Partner also works closely with internal teams to ensure the client is aligned with best practice standards through technical business reviews and infrastructure improvement projects.

The overall goal of this role is to help clients decrease business risk, decrease downtime, and increase productivity.

Responsibilities

• Serve as a strategic partner for clients, building strong relationships and providing guidance, strategic consultation, and account management support.
• Serve as a key point of contact for client decision-makers and leadership, including engaging as a leader in incident response and outages.
• Develop and maintain strong business relationships with client decision-makers.
• Lead the IT strategic planning process, fostering innovation, planning projects, and negotiating resource allocation.
• Assist the client in the creation of common IT governance and strategic planning documents and reports (ie. IT Strategic Plan, Business Impact Analysis, Disaster Recovery Plan, Business Continuity Plan, Incident Response Plan, IT Policy Manual) and review these documents with the client annually.
• Provide support and oversight for the continuous delivery of IT services, review service level agreements with clients, and monitor IT systems performance.
• Proactively identify opportunities for clients to leverage new technologies and drive business value through IT.
• Educate clients on industry trends, emerging technologies, and best practices.
• Collaborate with various departments to identify, recommend, develop, implement, and support cost-effective technology solutions for clients.
• Communicate IT risks to stakeholders, ensuring regulatory and cybersecurity compliance across all projects and services.
• Support or manage vendor relationships and annual vendor audits.
• Develop and manage IT budgets, aligning them with client goals and objectives, and forecast, track, and report on client IT spend and budget both internally and externally.
• Develop and implement strategic IT initiatives that align with the client’s business objectives and the company’s best practices.
• Use Microsoft Office products (Word, Excel, PowerPoint), ITSM, RMM, and other tools to collect data and corresponding reports for both internal and client facing activities.

Expectations

• Maintain positive rapport and trust with all clients.
• Communicate effectively and respond to client requests quickly.
• Ensure key stakeholders understand IT risks, long term strategic vision, and the partnership with the company.
• Meet quarterly goals aligned with OKRs.
• Keep current with trends and issues in the IT industry, including existing technologies and prices and identify corresponding opportunities.

Technical Proficiencies

• Microsoft Office 365 Suite
• ITSM, RMM and other tools for data collection
• Software as assigned

Benefits of working at Path Forward IT:

• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision and dental insurance
• Life insurance and disability insurance
• Cell phone stipend
• 3 weeks PTO

Please be advised we, Path Forward IT, participate in E-Verify.