Program Manager, Partnerships

About Us:

At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care.

Our culture is rooted in our values:
Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact.

We bring this mission to life through Soluna
, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at .

The Program Manager, Partnerships plays a critical role in driving the successful expansion of Soluna across California.

This role is responsible for owning and advancing key partnership initiatives, ensuring strong coordination across internal teams and a seamless, high-quality experience for external stakeholders. By connecting data, stakeholder activity, and program priorities, this role enables more effective decision-making and consistent program delivery.

Working closely with Directors and VPs, this role helps translate strategy into execution, ensuring initiatives are delivered on time, partnerships are effectively managed, and programs operate with clarity and consistency.

Stakeholder Management & Partner Engagement:

• Deliver a seamless, high-quality experience for external partners
• Serve as a primary point of contact for partner coordination and ongoing engagement
• Lead meeting coordination, including agendas, follow-ups, and clear next steps
• Build strong working relationships with community partners, health plans, and providers
• Ensure consistency and continuity across all partner interactions

Cross-Functional Coordination:

• Drive alignment across teams to enable execution
• Act as the central coordination point across Partnerships, Account Management, Commercial, Marketing, Product, and Clinical teams
• Ensure alignment between program goals, stakeholder needs, and internal priorities
• Manage dependencies and communication across multiple work streams
• Drive clarity, accountability, and follow-through across teams

CRM Ownership & Data-Driven Operations:

• Strengthen visibility and decision-making through data.
• Own CRM hygiene and usage across the Partnerships team
• Ensure partner activity, engagement, and outcomes are accurately tracked
• Use data to inform outreach prioritization and engagement strategies
• Develop and deliver reporting and insights to support team decision-making

Process Design & Operational Excellence:

• Build scalable, efficient ways of working
• Design and implement repeatable workflows for partnership management
• Identify inefficiencies and lead improvements to streamline operations
• Support automation and tooling to reduce manual work and increase consistency
• Document SOPs to enable scale and standardization across programs

Performance Tracking & Continuous Improvement:

• Drive better outcomes through insight and iteration
• Track key program metrics and partnership performance
• Identify trends, gaps, and opportunities to improve execution
• Translate insights into actionable recommendations
• Continuously refine processes to improve team effectiveness and impact

• Partnership programs are executed consistently and effectively, with clear ownership and accountability
• External stakeholders experience seamless, well-coordinated engagement
• Cross-functional teams are aligned, with clear communication and strong follow-through
• CRM data is accurate,…