IT Support

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Full Time Albuquerque, NM, US

7 days ago Requisition

The IT Administrator is responsible for managing and supporting IT infrastructure for Air Force Research Laboratory (AFRL) space technology programs, including servers, networks, software applications, and cloud computing architectures. This role focuses on ground system IT infrastructure, Mission Operations Center systems, classified and unclassified networks, and hardware/software‑in‑the‑loop testing environments supporting missions ranging from Cube Sats to ESPA‑class satellites. The IT Administrator ensures system integrity, network security, cybersecurity compliance, and provides technical support for space mission operations.

• Install, configure, maintain, and upgrade servers, workstations, operating systems, and enterprise applications
• Monitor system performance, availability, and reliability across on‑premises and cloud environments
• Manage IT infrastructure supporting business operations, mission systems, labs, or operations centers
• Perform routine patching, updates, and lifecycle maintenance of hardware and software

• Manage and support network infrastructure including LAN, WAN, VPN, wireless, routers, switches, and firewalls
• Monitor network performance and troubleshoot connectivity issues
• Implement secure network architectures, access controls, and related cybersecurity measures
• Support integration of internal, external, and specialized network environments as needed

• Implement and enforce IT security policies, procedures, and best practices
• Administer user accounts, permissions, and secure access to systems and data
• Support compliance with applicable regulatory, contractual, and security requirements
• Respond to security incidents, vulnerabilities, and system risks in coordination with stakeholders

• Support cloud services, hybrid infrastructure, virtualization platforms, and storage solutions
• Implement and maintain backup, disaster recovery, redundancy, and business continuity capabilities
• Maintain UPS, backup power, and other critical support systems as required

• Provide technical support for hardware, software, systems, and network issues
• Assist with onboarding, training, and user documentation
• Manage IT assets including hardware, software licenses, configurations, and inventory
• Coordinate procurement of IT equipment, software, and related services
• Support IT projects including upgrades, migrations, and new technology implementations
• Maintain system documentation, procedures, diagrams, and status reports
• Collaborate with internal teams, vendors, engineers, and leadership to improve IT operations and support mission needs

• Education:
  
  Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience:
  
  3-10 years of experience in IT administration or a related role
• Clearance: Top Secret with SCI eligibility
• Required Skills:
• Certifications:
  • CompTIA Security+ (DoD 8570 IAT Level II or higher)
• Strong knowledge of IT system administration for Windows and Linux environments
• Proficiency in network protocols and hardware (routers, switches, firewalls)
• Experience with classified network administration (SIPR, JWICS, or similar)
• Understanding of cybersecurity principles and DoD security requirements
• Knowledge of virtualization technologies (VMware, Hyper‑V, or similar)
• Familiarity with cloud services (AWS, Azure, or similar)
• Experience with IT security tools and best practices
• Knowledge of backup and disaster recovery solutions
• Strong problem‑solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and in team‑oriented environments
• Detail‑oriented with strong organizational skills
• Ability to support 24/7 operations during critical mission phases

• Experience with Mission Operations Center IT infrastructure
• Prior…