Supervisor, IT Support. Albuquerque LilyLifestyle

$32.15 - $48.23 Hourly

$66,880 - $100,320 Annually

This position is a Pay Band C9

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well‑being, and strengthen families. Whether you are in the field supporting families face‑to‑face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long‑lasting impact.

Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.

The Children, Youth and Families Department is focused on improving the quality of life for our children through proven frameworks, innovative technologies, and talented staff. The Information Technology Division (ITD) supports the core efforts of CYFD by serving end users with timely, effective resolution of hardware and software issues by fielding telephone calls, tickets, and email communication. ITD diagnoses problems and performs troubleshooting activities on a daily basis and designs for the future through continuous improvement projects.

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

Accountable for supervision of a team who provide end‑user computing support services. Serves as the technical expert in desktop and local area network support and analysis, ensuring resolution of all reported issues. This position is a working supervisor who supervises the Endpoint Management Support Team (EMS) that manages the MDM environment, administers MECM, Google, and provides technical support for endpoint devices for all CYFD users.

This position will also serve as the technical expert in all endpoint support, automation, and analysis, ensuring the resolution of all reported issues. The incumbent will be responsible for configuration and support of desktop, laptop, tablet computers, installation, and support of printers, scanners, copiers. The incumbent will provide installation and support of all agency software applications to include all Microsoft, Adobe, COTS, and custom applications using MECM, Intune, and other management solutions.

Manage ticketing system. Assist in agency inventory process and equipment disposal process. Setup and support users to telework and continue to support agency users and other duties as assigned. Adheres to State and CYFD Policies and Procedures.

Essential Duties and Responsibilities are intended to be cumulative for each progressively higher level of work. The omission of specific statements does not preclude management from assigning other duties which are reasonably within the scope of duties.…