Help Desk Manager: ITSM Leader Excellence
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-06-18
Listing for:
Edgewaterit
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Project Manager, Technical Support
Job Description & How to Apply Below
Edgewaterit is looking for a Help Desk Manager in Albuquerque, New Mexico to lead day-to-day service desk operations supporting Agency end users and IT services. The role involves managing Tier I/II support teams, ensuring incident/request handling, and driving service quality and customer satisfaction. Required qualifications include a Bachelor's degree and 5+ years managing support teams, with preferred ITIL certification. The position also involves coordinating with cybersecurity and program management stakeholders, along with regular reporting of help desk metrics.
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