Configuration Change Management Analyst

Job Title

Configuration Change Management Analyst

G06 – Salary Range: $82,463 – $111,325 – $140,187

Posted until filled.

Covered by NERC CIP cyber security standards. Candidate must pass a Personnel Risk Assessment (identity verification and criminal background check), complete cyber security training before being granted unescorted access to cyber secure areas, and complete annual cyber security training.

Under general direction, this position manages projects and processes associated with configuration change management in corporate, BTS, and NERC CIP environments, ensuring regulatory compliance with both SOX and NERC CIP for all requirements associated with configuration change management.

• Monitors and facilitates all configuration change management processes for process alignment with internal controls.
• Develops, implements, and maintains essential documentation (policies, procedures, templates, work instructions, audit responses, etc.) for NERC CIP and other regulatory compliance initiatives.
• Maintains and updates Reliability Standards Audit Worksheets, monitoring procedures and practices across multiple business areas to ensure all regulations and requirements are met at all times.
• Ensures that software systems used to implement change and configuration management are configured to meet business needs and regulatory compliance.
• Monitors and validates environment readiness criteria (system availability, interface connectivity, configuration alignment) prior to interoperability or system integration testing, escalating risks or gaps as needed.
• Coordinates with QA, development, infrastructure, and vendor teams to ensure test environments are appropriately aligned and available to support planned interoperability and system integration testing activities.
• Champions the IT change and configuration management process across the Company, ensuring departmental procedures align with applicable laws, such as NERC CIP.
• Develops company and departmental procedures to assure that technology systems are managed according to current industry change and configuration management practices.

• Strong knowledge of remote technology management and audit testing response.
• Extensive knowledge of industry practices in information technology spanning data networking, information security, software/application support, software development, SDLC, quality assurance, project management, and information technology governance.
• Ability to translate management objectives into specific actions.
• Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor.
• Ability to design workflows and procedures.

• Education: Bachelor’s degree from a four‑year college or university with an emphasis on computers and five to seven years of related experience, or an equivalent combination of education and/or experience.
• Preferred Certification: ITIL Release Validation and Control Practitioner Certification.

• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to a wide range of questions from managers, clients, customers, and the general public.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Advanced knowledge of word processing, spreadsheet, database, and presentation software.
• Specialized knowledge in all current company information systems and technologies.

• Ability to assess and implement new regulatory initiatives and translate relevant requirements into process improvements.
• Ability to assess procedure artifacts and determine whether regulatory requirements are being met.
• Ability to map business processes and translate them into business system…