Technical Analyst

Technical Analyst 2 Position Summary

The Center for Development and Disability (CDD), established in 1990, is New Mexico's University Center for Excellence in Developmental Disabilities Education, Research and Service. These centers, authorized by the Developmental Disabilities Assistance and Bill of Rights Act, build the capacities of states and communities to respond to the needs of individuals with developmental disabilities and their families. The CDD seeks a highly motivated professional with excellent organizational, communication and technical skills to join the Technology Services Division to oversee and ensure efficient operation of the CDD virtual meeting and clinic program and to increase capacity for collaborative technologies including webinar applications, video conferencing solutions, classroom and conference technologies to support distance education, on-site courses, clinical services, consultation, and training.

The successful candidate will research, test, implement, and maintain collaborative technologies, ensuring compatibility with cross-university client software and hardware systems, to increase the capacity of CDD to communicate with local, state, national, and international partners and to provide support for the disability community across the state of New Mexico. Regular duties include:

• Analyze and solve operating system and application problems of moderately advanced complexity on workroom copiers/printers, conference room equipment, and staff workstations.
• Analyze technical proposals, identify proposal enhancements and recommend optimum approaches for integrating technology solutions.
• Provide broad technical knowledge of computer systems to assist staff on a wide range of technical issues.
• Second tier support for the CDD helpdesk. Document procedures to ensure repeatability of known solutions and best practices.
• Technical leadership for technology initiatives and projects that support communication between rural providers, the CDD, University departments and the disability community.
• Coordinate for virtual meeting and clinic activities and staff.
• Coordinate with vendors to support the implementation and use of print management software; track printing for the Center and manage fax services.
• Maintain a broad knowledge of state-of-the-art technology, equipment and systems.
• Adhere to applicable laws and policies related to implementing, supporting and maintaining systems used for collaboration and communication.
• Guide users in formulating technical and information requirements, advising on alternative approaches and detailing advantages and disadvantages of each approach.
• Review, evaluate and recommend solutions for hardware and software acquisitions; work with vendors to ensure completion of work based on applicable requirements and agreements.
• Ensure proper training for CDD staff regarding software and hardware used for collaborative purposes.
• Oversee the collection, compilation and analysis of virtual meeting and telehealth activity data.
• Lead and participate in committees focused on the use of collaborative technologies at UNM and in the community.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Excellent interpersonal skills in person, via phone, email, and video conferencing.

• Providing technical customer service for a multifaceted organization of more than 250 end-users and several external partners;
• Experience with audiovisual equipment and web-based collaborative technologies;
• Using Windows Server and services including file services, print services, and Active Directory.

Expertise in supporting Windows 11 including troubleshooting, configuration, and deployment.

Proficiency in writing technical documentation, policies, and procedures.

Ability to manage longer-term projects while performing day-to-day tasks.

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. Additionally, UNM offers educational benefits through tuition remission and dependent education programs. See the Benefits home page for more information.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

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