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Help Desk Manager: Lead ITSM & Incident Excellence
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-06-26
Listing for:
Edgewater Federal Solutions, Inc.
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Edgewater Federal Solutions, Inc. is seeking a Help Desk Manager to lead daily service desk operations supporting Agency end users. Responsibilities include managing Tier I/II support teams, ensuring incident resolution, and driving customer service quality.
The ideal candidate will have a Bachelor’s degree, over 5 years of relevant experience, and strong management capabilities. The role involves coordinating with cybersecurity and ensuring compliance with service standards.
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