IT Systems Analyst Manager

AGE REQUIREMENT: 21 years or older

Responsible for overseeing, supporting, and optimizing Isleta Resort & Casino’s Gaming, Financial, Resort, Point of Sale (POS), and Human Resource systems to ensure operational efficiency and system reliability. Collaborates with business stakeholders to gather and analyze requirements, evaluate workflows, and recommend technology-driven solutions that align with organizational goals. Performs process analysis, system integration support, troubleshooting, and prioritization of IT initiatives to improve performance, scalability, and user experience.

Provides strategic direction for system enhancements, manages cross-functional projects, and ensures compliance with organizational policies, security standards, and operational best practices. Promotes and exhibits World Class Guest Service to all the Isleta Resort and Casino employees and guests.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• • Designs, implements, administers corporate application systems and performs advanced level support.
• • Evaluate business processes and recommend technology-driven solutions aligned with organizational goals.
• • Ensures the integrity, functionality, and security of all assigned applications.
• • Responsible for ensuring 100% compliance with system backup and internal controls including regular monitoring of backup jobs for success, failures, and/or problem mitigation.
• • Responsible for all systems to assure proper controls are in place and being followed.
• • Excellent technical skills, attention to detail and ability to adhere to deadlines.
• • Develop and maintain application security policies and procedures.
• • Provide strategic direction for system enhancements and technology improvements.
• • Manages the daily activities and responsibilities of the application systems department.
• • Ensures all application systems are at 100% up time and available when required. Develops the Business Continuity and Disaster Recovery Plans to ensure this requirement.
• • Conduct system outage analysis and prepare after action reports to prevent the reoccurrence of incidents.
• • Ensures timely and efficient resolutions of application systems calls and work orders. Review, analyze and coordinate projects and upgrades, serves as project manager for all Application Systems.
• • Responsible for documenting and maintaining detailed inventories for all application system and maintenance contract.
• • Plans for technological obsolescence of application systems hardware/software.
• • Responsible for documenting, implementing and administering change control processes and ensuring application revisions are tracked and documented.
• • Performs thorough application security assessments to identify and mitigate any potential security vulnerabilities on an annual basis.
• • Develops continuous training and ensures knowledge of all company systems.
• • Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives.
• • Ensures an open and welcoming atmosphere that promotes skill enhancement.
• • Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• • Occasionally performs duties of subordinates and other duties as need.

Manages the Slots Record Administrator, Systems Analyst and Sr. Systems Analyst for Gaming, Resort and Financial positions. Initiates and administrates supervisory employment actions and responsibilities in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; rewarding and disciplining of employees; promoting, demoting, and reassigning employees; and addressing complaints and resolving problems.