Support Technician

Onsite It Support Technician

We are seeking an Onsite IT Support Technician to provide hands-on, Tier 1 support within a fast-paced studio and production environment. This role will be the front line for end-user support, working directly with internal teams and production staff to troubleshoot issues, support events, and ensure a seamless technology experience across the studio.

Key Responsibilities

• Provide Tier 1 technical support for onsite users, including triage and escalation as needed
• Deliver support for events, corporate meetings, and internal projects
• Manage onboarding and offboarding logistics for internal staff and third-party production teams
• Troubleshoot hardware and software issues across Windows, macOS, ChromeOS, iOS, and Android devices
• Support collaboration tools including Zoom, Google Workspace, and Google Meet
• Provision and deploy laptops, workstations, monitors, and peripherals
• Perform upgrades, replacements, and repairs for damaged or non-functioning equipment
• Provide A/V and video conferencing troubleshooting and support
• Maintain inventory of all IT assets including computers, peripherals, and consumables such as printer toner
• Manage network printers and assist with basic network troubleshooting
• Support telecom administration including VoIP systems
• Maintain storage rooms, ensure accurate inventory counts, and keep spaces organized
• Perform IDF sweeps and maintain cleanliness of network areas
• Assist with basic low voltage cabling including Cat6 and fiber
• Coordinate equipment deliveries, pickups, and returns with vendors and internal teams
• Collaborate with Studio Management Services, Studio Logistics, and other partner teams
• Respond to support requests and escalations via Slack and ticketing systems in a timely manner
• Create and maintain clear, organized documentation

Qualifications

• Experience providing face-to-face end-user IT support in a professional environment
• Working knowledge of Windows and macOS operating systems, as well as mobile platforms
• Familiarity with A/V systems and video conferencing technologies
• Experience with device provisioning, deployment, and asset management
• Understanding of basic networking concepts and troubleshooting
• Experience with ticketing systems and inventory management tools
• Strong organizational and communication skills
• Ability to work independently in a fast-paced, high-demand environment
• A+ and Network+ certifications preferred
• Film, studio, or production environment experience is a plus