IT & Office Operations Manager

IT & Office Operations Manager

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DGS is seeking a hands-on and strategic IT & Office Operations Manager to oversee both our technology environment and day-to-day office operations.

This hybrid role is ideal for a proactive, highly organized professional who thrives in a dynamic setting and enjoys wearing multiple hats. The successful candidate will ensure reliable and secure IT systems while also supporting efficient administrative processes, vendor coordination, and a well-functioning workplace.

Primary Responsibilities

• Maintain and support servers, network hardware, and software systems, including firewalls, switches, and backup solutions.
• Oversee daily operations of IT systems, including ERP platforms, cloud services, file servers, and databases, both cloud-based and on-premises.
• Ensure system availability, performance, and scalability to support business operations.

User Support & Workplace Technology

• Provide tier 1–3 technical support for staff across office and manufacturing environments for on-site and remote personnel.
• Support desktops, laptops, mobile devices, printers, and general workplace technology. Troubleshoot issues and deliver timely, user-focused solutions.

Cybersecurity & Compliance

• Implement and enforce security protocols in alignment with NIST Cybersecurity Maturity Model Certification (CMMC).
• Monitor systems for vulnerabilities and threats; manage antivirus, firewalls, and patching.
• Ensure compliance with applicable standards (e.g., CMMC, data privacy, export controls, ITAR (where applicable).

Office & Operations Management

• Oversee daily office operations to ensure a professional, efficient, and well-maintained work environment.
• Manage office supplies, equipment, and vendor relationships (e.g., telecom, printing, facilities services).
• Support employee onboarding and offboarding (workspace setup, system access, equipment provisioning).
• Maintain and improve office policies, procedures, and operational workflows.
• Serve as the primary point of contact for administrative and office-related needs.
• Assist with scheduling, travel coordination, and internal meetings or events as needed.

Strategic Planning & Vendor Management

• Evaluate and recommend IT and operational solutions aligned with company growth and manufacturing needs.
• Manage budgets across IT and office operations.
• Build and maintain relationships with technology vendors, service providers, and office suppliers.

Project Management

• Lead small-scale IT and operational projects, including:
• Software implementations
• Hardware upgrades
• Office moves or workspace improvements
• Process improvement initiatives

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience)
• 5+ years of IT experience is required. IT experience in a manufacturing environment is preferred.
• 2 years in a leadership or managerial role is preferred.
• This position will require lawful access to ITAR/EAR controlled information, and employees in these roles will need to meet those requirements. Requirements include US Citizenship, US Permanent Resident, or the ability to meet contract-specific licensure requirements.

Knowledge, Skills, and Abilities

• Strong knowledge of Windows Server environments, Microsoft 365 tenant administration, Networking hardware (Cisco, Meraki, or similar), and Backup and recovery tools.
• Experience with cloud platforms (Azure, AWS, or hybrid environments).
• Familiarity with compliance standards such as NIST CMMC, ISO 9001, or ITAR.
• Strong organizational and multitasking abilities.
• Excellent communication skills with both technical and non-technical stakeholders.
• Proactive problem-solving mindset.
• Ability to work independently and manage competing priorities.
• High level of ownership, accountability, and attention to detail.
• Experience with ERP or manufacturing systems (e.g., Net Suite, SAP Business One) is preferred.
• Scripting or automation skills (Power Shell, Python) are preferred.
• Experience working cross-functionally with finance, operations, and HR is preferred.

Physical/Working Requirements

• Must be able to wear personal protective gear most of the day (where applicable).
• Prolonged periods of sitting or standing.

Behavioral Traits

• Strong verbal and written communication skills to convey quality standards, expectations, and feedback clearly to team members and stakeholders.
• A willingness to adjust to changing circumstances, processes, or technologies for continuous improvement in dynamic environments.
• The ability to work well with others, fostering a cooperative atmosphere, driving data management initiatives, and engaging all levels of the organization.