It Support Specialist

IT Support Specialist at Albuquerque Publishing Company

• Provide technical support for Windows and macOS environments, including software installation and hardware troubleshooting.
• Respond to phone, ticketing system, in-person, and remote requests; accurately log all interactions in the Help Desk system from start to finish.
• Maintain detailed records of system installations, recovery procedures, and how-to guides for common technical issues.
• Assist with the physical installation and maintenance of network cabling (Cat6, patching) and peripheral devices at the main office and remote locations under the supervision of the IT Manager.
• Monitor server health and perform basic administrative tasks as directed by IT management; assist with hardware upgrades and server room organization.
• Travel to remote locations to ensure connectivity, troubleshoot local hardware, and maintain site‑specific technology standards.
• Manage the departmental inventory, including requisitioning new equipment, tracking loaner devices, and receiving purchased goods.

• Health, dental, and vision insurance
• Flexible Spending Account
• Paid parental leave
• 401(k) with company match
• PTO
• Employee gym program
• Pet Insurance
• Ongoing training and career development

• Minimum 1 year of Help Desk/Technical Support experience or an Associate’s Degree in Information Technology, Computer Science, or a related field.
• Proficiency in Windows and macOS environments.
• Strong familiarity with Linux or command‑line basics is a plus.
• Experience running/punching down network cabling.
• Experience with Google Workspace (Gmail, Drive, Docs, Admin Console).
• Ability to disassemble and repair PCs and Macs.
• Foundational knowledge of TCP/IP and Wi‑Fi troubleshooting.
• Familiarity with Active Directory and remote desktop tools.
• Strong interpersonal and communication skills.
• Detail‑oriented with proven ability to maintain accurate documentation and organized workflows.
• Ability to lift up to 50 lbs, work under desks, climb ladders, and manage physical cabling tasks.
• Valid driver’s license for travel to remote locations.
• Available for on‑site support during core business hours.

The IT Support Specialist serves as the primary point of contact for technical assistance, managing software and hardware issues across Windows and macOS environments. Responsibilities include maintaining network infrastructure, monitoring server health, and managing departmental inventory.