IT Technician

The IT Technician is responsible for providing front-line technical support and technology services across State of the Heart Recovery and affiliated organizations. This position supports clinical, residential, administrative, and operational staff by troubleshooting hardware, software, network, mobile device, and system-related issues. The IT Technician assists with maintaining secure and reliable technology systems, supports Electronic Health Record (EHR) platforms, Microsoft 365 environments, physical security systems, and organizational technology infrastructure.

This position requires strong customer service skills, technical troubleshooting abilities, and the ability to work effectively in a fast-paced behavioral health environment while maintaining compliance with HIPAA, 42 CFR Part 2, and organizational security requirements. The position was developed utilizing responsibilities and competencies identified within the organization's IT support framework.