Executive Director-Infrastructure Operations

Location Address: 9521 San Mateo NE, Albuquerque, NM

Presbyterian Healthcare Services seeks a strategic, resilience‑focused Executive Director of Infrastructure Operations to oversee the performance, reliability, and security of the enterprise technology platforms that power clinical operations, patient care, and mission‑critical business services. This executive will serve as the enterprise authority for infrastructure reliability, accountable for maintaining 24/7 availability of on‑premise and cloud‑based systems that underpin the health system’s clinical and operational functions.

Remote: Open to applicants in the United States, excluding CA, IL, ND, NY, OH, WA, and WY.

Hybrid: For individuals within 60 miles of Albuquerque, in‑office presence is required Tuesday through Thursday.

• Lead on‑premise data center operations, compute, storage, virtualization, and backup environments.
• Ensure HIPAA compliant, secure, and highly available infrastructure supporting clinical and enterprise systems.
• Direct infrastructure lifecycle planning, modernization strategies, and technology refresh roadmaps.
• Advance automation, orchestration, monitoring, and operational efficiency across all infrastructure layers.
• Oversee disaster recovery and business continuity across managed environments.
• Govern vendor relationships for hardware, colocation services, and operational platforms.

• Ensure secure, resilient connectivity across all hospitals, clinics, and administrative locations.
• Oversee network segmentation, security controls, and protection of clinical systems.
• Provide leadership for telecommunications services, carrier relationships, and network performance standards.
• Develop and modernize enterprise network architecture to support operational growth and digital transformation.

• Serve as executive owner of the organization’s AWS managed services environment.
• Govern cloud performance, SLAs, cost management, and vendor accountability.
• Ensure cloud operations meet uptime requirements for major clinical systems such as Epic, imaging, and diagnostics.
• Align cloud and on‑prem environments within a cohesive hybrid infrastructure strategy.
• Oversee compliance, risk posture, and operational rigor for cloud‑based platforms.

• Provide executive oversight of key infrastructure vendors across data center, networking, and cloud operations.
• Hold managed service partners fully accountable for operational outcomes, cost discipline, and service quality.
• Drive transparency, performance dashboards, and structured vendor governance routines.

• Develop high‑performing technical teams.
• Support growth initiatives (new sites, affiliates, Epic Community Connect expansion).
• Prepare infrastructure for audits and regulatory reviews.
• Foster a culture of operational excellence and accountability.
• Partner across clinical, operational, and technology domains.

• BS in a technical discipline, preferably Computer Engineering or Computer Science.
• 15+ years of infrastructure leadership experience.
• Experience in 24/7 mission‑critical environments.
• Enterprise networking and hybrid cloud experience.
• Managed services vendor oversight experience.
• Healthcare experience preferred.

• Reliable, highly available infrastructure supporting patient care.
• Strong vendor accountability and cloud service governance.
• Modern, resilient network architecture.
• Clear performance metrics and cost transparency.

• Competitive salaries.
• Full medical, dental, and vision insurance.
• Flexible spending accounts (FSAs).
• Free wellness programs.
• Paid time off (PTO).
• Retirement plans, including matching employer contributions.
• Continuing education and career development opportunities.
• Life insurance and short/long‑term disability programs.

AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke‑free campuses.