Personal Computer Support Technician; Tier II; WSMR

Description

Personal Computer Support Technician to fill a position providing remote and touch labor Desktop Support to the staff at White Sands Missile Range, NM. This position is a Tier II level technician and is responsible for assisting in supporting the staff at White Sands Missile Range, NM. Position is a full-time position.

• Provide Level 2 maintenance and support of computers and peripherals via phone or onsite support.
• Duties include creating, editing and closing service desk tickets via Remedy; imaging, deploying and troubleshooting Windows as well as MS Office 365, as well as, other software applications.
• Affect moves of equipment from one location to another to include breakdown and setup of the same.
• Provide basic troubleshooting to printers, multi-function devices and mobile devices such as laptops and iPhones.
• Provide extended support to remote users and have to troubleshoot remote access/VPN issues.
• Additional duties include providing customers with information on warranty support and contacts when needed; performs system upgrades to include testing, removing and replacing equipment to the Line Replaceable Unit (LRU); maintains an inventory of minor repair parts; disposal of sensitive materials; provides administrative support to include documentation, updating computer databases, providing feedback surveys, creating job status reports, hand receipts.

• 1 Year of PC and peripheral installation, upgrade, corrective/preventative maintenance support, level 1 phone support.

• High School Diploma
• Formal Computer Training (College or IT Tech Schools)

• Ability to effectively communicate information and have creative direction in one-on-one and small group situation with co-workers, staff (onsite and the corporate) as well as vendors.

• Windows Operating System
• MS Office 365

• Must have valid driver’s license and ability to drive regionally as required.
• Must have a Government Security clearance /Secret Level
• DOD 8570.01-M IAT-II Certification.
• Computing Environment Certifications

• Individual should be self-motivated, organized, creative, a team player, and capable of multi-tasking.

• Ability to lift over 50 pounds occasionally.

• Occasional travel for Training may be required.