AIOps Engineer SME

Leidos is seeking a AIOps Engineer SME to support critical mission operations within a secure environment and lead the transformation of our IT Service Management (ITSM) capabilities in Fort Belvoir or Albuquerque, New Mexico
. This role is responsible for the design, deployment, and management of AIOps solutions that enhance the reliability and security of Department of War (DoW) networks and systems.

Clearance:
Active Secret at time of hire and must be able to obtain a TS/ Sensitive Compartmented Information (TS/SCI).

• Cross-Functional Leadership:
  Lead the AIOps platform initiative by acting as the primary technical liaison to existing Network Engineering, Service Now, and Solar Winds administration teams to establish unified telemetry pipelines.
• ITSM Orchestration & Automation:
  Architect closed-loop remediation workflows by deeply integrating Splunk ITSI alerts with Service Now Event Management and Incident Management modules.
• Mission-Critical Observability:
  Architect and maintain Splunk AIOps solutions across unclassified and classified enclaves to provide real-time situational awareness.
• Infrastructure Telemetry Integration:
  Normalize and correlate network performance and fault data from Solar Winds with server and application logs to provide a holistic view of enterprise health.
• Advanced ML Development:
  Deploy custom machine learning models via Splunk MLTK to identify anomalous behavior, potential cyber threats, and infrastructure degradations.
• Secure Data Integration:
  Engineer secure data ingestion pipelines for telemetry data from cross-domain solutions and tactical edge devices.
• Incident Reduction:
  Utilize IT Service Intelligence (ITSI) to correlate multi-source events, reducing noise and prioritizing high-impact mission alerts.
• Cyber Defense Support:
  Collaborate with the Cyber Security Service Provider (CSSP) to integrate AIOps insights into defensive cyber operations (DCO).
• Compliance & Documentation:
  Ensure all observability tools comply with DoW STIGs and IL5/IL6 protocols; develop and maintain architectural documentation and compliance traceability.
• Mission Alignment:
  Stay current on AIOps and related capabilities relevant to DoD, federal, and intelligence mission systems.

• Education:
  
  BS degree and 12 - 15 years of prior relevant experience or Masters with 10 - 13 years of prior relevant experience. May possess a Doctorate in technical domain. Specific experience, education and training may be considered in lieu of degree.
• Security Clearance:
  Active Secret at time of hire and must be able to obtain a TS/ Sensitive Compartmented Information (TS/SCI).
• Certification:
  Active IAT Level II certification (e.g., Security+ CE, CySA+, GSEC, or SSCP) required.
• Citizenship:
  United States Citizenship is required.
• Platform
  
  Experience:
  
  7+ years of experience with Splunk Enterprise, including architectural design, cluster management, and advanced Search Processing Language (SPL).
• AIOps & ITSM: 3+ years of experience implementing AIOps workflows, including integration with enterprise ITSM solutions (Service Now) for automated root cause analysis and remediation.
• Machine Learning:
  Proven track record of building, testing, and tuning supervised and unsupervised models within the Splunk MLTK.
• Scripting & Automation:
  Advanced scripting skills for developing custom search commands, API integrations, and automating remediation tasks (e.g., Python).
• Leadership:
  Experience leading technical working groups and directing the efforts of adjacent infrastructure and development teams.
• Operational
  
  Experience:
  
  Prior experience working within a DoW/DoD Operations Center (NOC/SOC) or supporting mission-critical systems and networks.
• Communication:
  Must be able to present designs, plans,…