Service Desk Manager - ITIL, SLA & Multi-Site Leadership
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-08-28
Listing for:
AV
Per diem
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Project Manager, HelpDesk/Support
Job Description & How to Apply Below
AV seeks a Manager, Service Desk to oversee daily operations and frontline staff, ensuring timely, high-quality IT support. You will manage incident lifecycle, SLA tracking, and ITIL processes while coaching staff and driving service improvements.
The role requires 5–7 years in IT service desk environments, 2–4 years in supervision, and hands-on experience with Service Now/Jira, endpoint tools, and multi-site coordination. On-site 40-hour weeks with on-call as needed.
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