Client Support Technician
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-08-30
Listing for:
Vets Hired
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Summary
The Client Support Technician provides Tier 1 technical and customer support in Windows/Linux workstation environments. The role handles help desk requests, troubleshooting, account provisioning, software and hardware support, basic networking, Microsoft 365 applications, printers, mobile devices, and ticket management.
Key Responsibilities- Provide Tier 1 technical support through phone, email, and live chat.
- Troubleshoot Windows/Linux workstations in classified and unclassified environments.
- Install and image Windows operating systems.
- Support Microsoft Office, Microsoft 365, SharePoint, and cloud applications.
- Troubleshoot printers and multifunction devices.
- Support iOS and approved wireless devices.
- Manage user accounts, permissions, and provisioning.
- Install and troubleshoot approved software.
- Create, update, and close help desk tickets with detailed documentation.
- Follow help desk escalation procedures and knowledge-base processes.
- Coordinate with Tier 1 and Tier 2 support teams for issue resolution.
- Communicate technical information effectively to non-technical users.
- DoD Secret or DoE L clearance.
- DoD 8570 IAT Level II certification, such as Security+ CE.
- HDI-CSR certification within 60 days of hire.
- Experience in customer/technical support.
- Strong written and verbal communication skills.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×