Senior Messaging Specialist

Overview

Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the needs of customers. Nighthawk’s flexibility and expertise across the cybersecurity field provides customized solutions to our customer's unique needs.

We are looking for a highly skilled Senior Messaging Specialist to support BIA Information Technology Support Services (BIA ITSS). This position shall provide ongoing support for Symantec Enterprise Vault (archived email for BIA/AS-IA) through the life of this contract or until a new solution is identified, which will require contractor knowledge and support for migration.

The place of performance for the DOI/IA messaging system support is 1011 Indian School Road, Albuquerque, NM. Senior messaging specialist will be available Monday through Friday 6:00 A.M. to 6:00 P.M. (12 hours) (Mountain Time). Events will occur that require after hours or emergency support, therefore at least one senior messaging specialist is required to be on call twenty-four (24) hours a day, seven (7) days a week.

Preference will be given to Alaska Native and/or American Indian applicants.

• Provide support for FOIA, IG and other litigation requests to search the Enterprise Vault for emails from 2009 through 2013 that do not exist in eERDMS.
• Shall support an existing rapid notification system for the Albuquerque OIMT campus to notify Albuquerque staff of emergency situations. The current email system for BIE is Microsoft Exchange. The current infrastructure includes Outlook Web Access along with access using outlook.
• Provide migration support when government identifies a new enterprise solution for (BIE). Mobile device support for both messaging systems to be supported on the government's approved mobile operating systems for hardware and software. DOI/IA continues to maintain the existing Microsoft Exchange.
• Provide support for a future internal SMTP relay infrastructure. This infrastructure is required to support SMTP (email) capable hardware and systems. These are devices or systems which independently or interactively create email messages. Examples of such devices or systems are email capable printers, FAX to email, servers with SMTP alert capability, MS SharePoint, Remedy, Service Center Ticket Application, etc.
• Provide system support for current and future Department of the Interior Indian Affairs (DOI/IA) and BIE electronic mail (email) and associated systems Bureau of Indian Affairs to ensure employees of DOI/IA have 24x7 access to email through appropriate architectures and on-call support defined in this tasks location and support hours.
• Shall support the creation of new user accounts and delete old user accounts in accordance with DOI/IA procedures and policies.
• Contractor shall provide brief training and/or “How-to documentation” on all email processes such as accessing, sending and receiving email, calendars, reminders, notes, tasks.
• Monitor accounts for data storage use.
• Weekly reports shall contain information on data storage that exceeds a certain amount as determined by OIMT. These reports will be uploaded to OIMT MS SharePoint site and the Federal Functional/Task Lead will be notified.
• Respond to and resolve Tier I and Tier II end-user email problems that support personnel are unable to resolve. The Contractor shall monitor the DOI/IA ticketing system in support of user issues and ensure issue is escalated properly for Tier I, Tier II and Tier III, etc. The Contractor shall provide customer relation services to ensure high customer satisfaction. Unresolved complaints shall be escalated to Federal Functional/Task Lead as necessary.
• Contribute to and recommend email architectures and upgrades. This includes providing the necessary cost benefit analysis and project plan contributions to ensure the best value and best operating environment to support DOI/IA email services.
• Support the mobile device…